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Document Description
Template for Internal Dispute Resolution Procedure outlines the procedure to resolve complaints relating to the occupational pension scheme.
The procedure outlines two stages for resolving the complaint. Under the first stage, the complainant may make a complaint in writing and receive a decision on it. If the complainant is not satisfied with the decision on the complaint in the first stage, then the complainant may appeal in accordance with the procedure set out in the second stage. The procedure also includes the timeline for resolving and communicating the decision on the complaint to the complainant.
How to Use the Document?
The document should be used while drafting the Internal Dispute Resolution Procedure to manage and resolve any complaints made in relation to matters connected with the Occupational Pension Scheme.
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