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Response to enquiry on one product, which is no longer in stock. Suggest an alternative product for the Customer to buy.
Thank you very much for your interest in [PRODUCT]. [PRODUCT] as you know, has been our best seller for [number] of years and have been a standard for [Type of Products] everywhere.
Sadly, [we are no longer distributing] PRODUCT] [is out of stock currently]. But to satisfy your need, we would like to suggest an alternative [ALTERNATIVE]. [ALTERNATIVE] works just as well as [PRODUCT] but at a fraction of the price. A few of our customers have already switched from PRODUCT] to [ALTERNATIVE] and so far the response has been overwhelmingly positive.
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This document is to Response to enquiry on one product, which is no longer in stock. Suggest an alternative product for the Customer to buy.