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The document titled 'Response to Product / Goods Enquiry' is a written response to an inquiry about a specific product. The document starts with a greeting and expresses gratitude for the recipient's interest in the product. It emphasizes the importance of the product by mentioning that it has been a best seller for a number of years and is considered a standard in its category.
The document then informs the recipient that the product is currently out of stock, but offers an alternative solution. The alternative product is described as being equally effective as the original product but at a lower price. The document highlights that some customers have already switched to the alternative and have had a positive experience.
The document concludes by inviting the recipient to place an order for the alternative product if they are interested. It assures the recipient that the order will be promptly processed and delivered. The sender also offers assistance in other ways if needed and expresses anticipation for receiving the recipient's order.
Overall, the document serves as a professional and informative response to an inquiry, highlighting the importance of the product, offering an alternative solution, and encouraging the recipient to make a purchase.
Guidance for using the 'Response to Product / Goods Enquiry' document:
1. Express gratitude: Begin the response by thanking the recipient for their interest in the product.
2. Highlight importance: Emphasize the significance of the product by mentioning its status as a best seller and a standard in its category.
3. Inform about stock availability: Clearly state that the product is currently out of stock.
4. Offer alternative: Present an alternative product that is equally effective but at a lower price.
5. Share positive feedback: Mention that some customers have already switched to the alternative and have had a positive experience.
6. Invite to place an order: Encourage the recipient to order the alternative product if they are interested.
7. Assure prompt processing: Promise that the order will be promptly processed and delivered.
8. Offer assistance: Let the recipient know that the sender is available to help in other ways if needed.
9. Express anticipation: Conclude the response by expressing anticipation for receiving the recipient's order.