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Product / Goods Information Request / Enquiry

Retailer Enquiry on Missing Goods

Are you a retailer who wants to enquire why goods have not been delivered despite being dispatched? Fill in your information into this letter template, download and send it to your suppliers, manufacturers and more!

How to Tailor the Document for Your Need?


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Document Description

The document titled 'Product / Goods Information Request / Enquiry' is an important communication tool used to request information about a product or goods that were expected to be delivered but have not yet arrived. The document starts with a formal address to the recipient, followed by the current date and an order number. It explains that the sender had previously been informed about the dispatch of the goods and had promised immediate delivery to their customers based on this information. However, since the goods have not arrived as expected, the sender feels that their customers have been let down.


The main purpose of this document is to urgently inquire about the status of the delivery and request the recipient to find out what has happened. The sender emphasizes the importance of the delivery and expresses their concern for their customers. They also mention that they are conducting their own investigations at their end.


In terms of structure, the document consists of a single paragraph that provides a detailed explanation of the situation and the urgency of the delivery. It concludes with a polite closing and the sender's name, job title, and company.


Overall, this document serves as a formal request for information and highlights the importance of timely delivery for the sender's business and their customers.

How to use this document?

1. Address the recipient: Begin the document by addressing the recipient with their full name and job title, followed by their company's address.

2. Provide order details: Include the order number and the date of the original notification of dispatch in order to establish the context of the inquiry.

3. Express disappointment and urgency: Clearly state that the goods have not yet arrived and emphasize the impact it has had on the sender's customers. Stress the urgency of the situation and the need for immediate action.

4. Request investigation: Politely ask the recipient to find out what has happened and provide an update on the expected delivery date.

5. Mention own investigations: Briefly mention that the sender is also conducting their own inquiries to show their commitment to resolving the issue.

6. Close politely: End the document with a polite closing, such as 'Yours sincerely,' followed by the sender's first and last name, job title, and company name.

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