Complaint - Rejection / Return of Goods

A letter/email rejecting the poor quality of the products recommended by the sales representative as alternate to the original model. It seeks a full refund for the products.

We regret to inform you that we are rejecting and returning the <? echo $PRODUCTS; ?> that arrived on [date]. We paid for the order with our cheque no. [xxx], a photocopy of which is enclosed.

Our usual order is for [BRAND] [Model]. When we decided to switch to [PRODUCTS], it was at the recommendation of your sales representative, [NAME]. [He / She] assured us that the [PRODUCTS] were just as [good / durable / efficient] but at a fraction of the price of the other model.

[DESCRIBE THE SPECIFIC ISSUE: [PRODUCTS] e.g. easily breaks, does not work properly, flimsy, different colour, different size, does not fit, poor workmanship etc.] [We only have [PRODUCTS] for sale for [period], and already there were [number] of returns due to quality issue by extremely dissatisfied customers.]

How to use the document?

A letter/email rejecting the poor quality of the products recommended by the sales representative as alternate to the original model. It seeks a full refund for the products.

How to Tailor the Document for Your Need?

1. Create Document:Click “Create Document” button and the document will be prepared with your account details automatically filled in.
2. Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the “Next” button.
3. When you are done, click the “Get Document” button and you can download the document inWord or PDF format.
4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.