Complaint - Rejection / Return of Goods

Misrepresentation by Sales Representative

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Description:

A letter/email rejecting the poor quality of the products recommended by the sales representative as alternate to the original model. It seeks a full refund for the products.

We regret to inform you that we are rejecting and returning the <? echo $PRODUCTS; ?> that arrived on [date]. We paid for the order with our cheque no. [xxx], a photocopy of which is enclosed.

Our usual order is for [BRAND] [Model]. When we decided to switch to [PRODUCTS], it was at the recommendation of your sales representative, [NAME]. [He / She] assured us that the [PRODUCTS] were just as [good / durable / efficient] but at a fraction of the price of the other model.

[DESCRIBE THE SPECIFIC ISSUE: [PRODUCTS] e.g. easily breaks, does not work properly, flimsy, different colour, different size, does not fit, poor workmanship etc.] [We only have [PRODUCTS] for sale for [period], and already there were [number] of returns due to quality issue by extremely dissatisfied customers.]

Document Type:

Letter / e-mail / note / correspondence

Category:

Business > Goods and Services > Goods / Products

 
Keywords:

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Author:

DocPro Legal

DocPro Legal is a team of legal professionals with a passion for making quality documents and legal contract templates widely available to the public through cutting edge technology. Our lawyers are qualified in numerous common law jurisdictions including the United Kingdom, Australia, New Zealand, India, Singapore and Hong Kong. We have experience in major law firms and international banks with expertise in business, commercial, finance, banking, litigation, family, succession and company laws.

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