Product / Goods Follow Up

Previous Enquiry

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This is a draft letter to respond to a product enquiry from a potential customer. It is sometimes essential for the customer service team to send a letter to follow up on a customer to ensure that they remain interested in engaging with your services. This will induce them to place an order with your company.

How to use this Document?

This letter should be used by the customer service team of a business / company. 

The customer service team should check the past records of the customer to understand their needs. They can then provide a compelling reason for the customer to place their order quickly, for instance, the stock may be running out soon or that the discount is expiring soon.

How to Tailor the Document for Your Need?

1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.
2. Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the “Next” button.
3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.
4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.

Document Type:

Letter / e-mail / note / correspondence


Business > Goods and Services > Goods / Products






follow up










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