Complaint Letter to Supplier

Poor Quality

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Letter of Complaint for poor quality highlighting the promised quality and performance issues and resulting damages and demanding cancellation of the purchase, full refund and also compensation.

The Main Contents of This Document Addresses:

As a result of the purchase, due to the quality and performance issues the company has suffered from tangible and intangible damages. The company would like to cancel the order and demand a full refund of the purchase price as well as a compensation for the loss in money, valuable time and resources due to the various quality and performance issues encountered.


How to use this Document? 


This letter expresses disappointment in regards to the qualities issues from the poor quality/performance issues in products delivered. The received products are in contrary to the promised quality and promised performance. 

Hence, for the sake of mending a business relationship, use this letter template to seek further compensation. This includes asking for replacement of goods or a refund/discount for the poor quality product(s) delivered. 

This letter seeks urgent attention, in which the complaint states the resulting damages by poor quality goods delivered by the supplier. 

Moreover, it requests to claim the cancellation/damages/refunds/replacement of the poor quality goods delivered. 


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  4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.
Document Type:

Letter / e-mail / note / correspondence


Business > Goods and Services > Goods / Products




poor quality


promised quality promised performance


quality issues


performance issues


resulting damages


order cancellation






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