This is a draft letter to a customer to inform them of the replacement for the products sold previously after their warranty has expired. This letter explains the useful life of the product has elapsed hence the business is unable to provide any technical assistance on repairing the product.
This letter should be used by the customer service team of a business, advising their customer that they may not provide services to repair the product and using this opportunity to market their new products to retain their customers.
The customer service team should provide relevant product recommendation that would be helpful to the customer in meeting their needs. Product specifications may be a helpful detail to be included in this letter to striking the customer's interest.
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