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Product / Goods Follow Up

Replacement Sale

This is a draft letter to a customer to inform them of the replacement for the products sold previously after their warranty has expired. This letter explains the useful life of the product has elapsed hence the business is unable to provide any technical assistance on repairing the product.

How to use this Document?

This letter should be used by the customer service team of a business, advising their customer that they may not provide services to repair the product and using this opportunity to market their new products to retain their customers.

The customer service team should provide relevant product recommendation that would be helpful to the customer in meeting their needs. Product specifications may be a helpful detail to be included in this letter to striking the customer's interest.

How to Tailor the Document for Your Need?

  1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.

  2. Please fill in any additional information by following the step-by-step guide on the left-hand side of the preview document and click the “Next” button.

  3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

  4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.


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