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Product / Goods Enquiry

Response about enquiries through recommendations

This is a template for responses to enquiries through recommendations. 

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01

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02

Fill Information

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03

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04

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Document Description

The document titled 'Product / Goods Enquiry' is a formal letter used to respond to a customer's request for information about products or goods. The document begins with a polite greeting and expresses gratitude for the customer's trust in the company's products. It states that the requested quantity of products has been sent to the customer and mentions the attachment of the latest price list.

 

The letter provides information about the company's website, where the customer can view the full range of products. It also highlights that a bulk discount is offered for a certain quantity of products or a percentage discount for online purchases. The letter emphasizes that ordering can be done easily online or by phone.

 

The document concludes by offering assistance in other ways and expressing anticipation for the customer's order. It is signed by an account representative, including their first and last name, job title, and company name.

How to use this document?


1. Express gratitude: Begin the letter by thanking the customer for their trust in the company's products.

2. Confirm product delivery: Inform the customer that the requested quantity of products has been sent to them.

3. Attach price list: Mention that the latest price list has been attached for the customer's reference.

4. Provide website information: Direct the customer to the company's website to view the full range of products.

5. Offer discounts: Inform the customer about the bulk discount for a certain quantity of products or the percentage discount for online purchases.

6. Explain ordering process: Explain that ordering can be done easily online or by phone.

7. Offer assistance: Let the customer know that the company is available to help in other ways.

8. Anticipate order: Express anticipation for the customer's order and sign the letter with the account representative's details.

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