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Goods / Products

A. Agreement to Manufacture / Supply of Goods

The following are some of the key issues to be spelt out in a Manufacturing / Supply of Goods Agreement:

Pricing - There is no doubt that pricing will be fiercely negotiated. Does the supplier agree that the buyer accepts the "best" price (that is, if the supplier agrees to a lower price (or other important terms) with any other customer, then the supplier promises to reduce the price to the buyer (or provide other important terms that are more favourable) )? Price review and change formulas are equally important to all parties.

Supply Priority - Priority in supply is always important to the buyer. Therefore, the buyer will seek a commitment from the supplier to give priority to fulfilling the buyer's order in the event of a supply shortage.

Exclusivity - Does the buyer undertake to obtain only the relevant goods, components, or materials from the supplier? Any obligation usually includes an abnormal buyer (through his board of directors) who reasonably considers that the quality of the supplier's product is inadequate in terms of materials or excessive Delayed delivery, usually, in this case, requires prior notice to the supplier before the buyer from a third-party source.

Warranty - Does the supplier guarantee product quality as usual? Does it require special guarantees consistent with any specific specifications of the buyer? What remedies or procedures should be taken in the event of a warranty claim? To the extent permitted, it may be necessary to consider whether The conditions implied by local laws on the sale of goods apply or should be excluded.

Ordering process - A feature of most long-term supply arrangements is the need to establish a reasonable system that makes long-term forecasts of buyer demand for products, updates those forecasts, and turns them into binding purchase orders for the required quantity of products. It should be clear whether the supplier has the right to reject any order; if so, the period after the buyer's order notification should be specified. The supplier may require the buyer to commit to the purchase of a minimum quantity of the product for a specified period of time.

Accept / Reject - The buyer's procedures (and commitments) for accepting or rejecting the goods as a buyer should be clear.

Payment terms - Payment terms may be in "standard format" but should be clearly stated, including the currency of the payment.

Title / Risk - Other common supply contract issues include: When is ownership of the goods transferred? When is the risk of the goods being transferred to the buyer? Insurance obligations should be clarified to ensure that there are no gaps or unnecessary overlaps in insurance coverage.

Shipping - When the goods are shipped, it should be clear which party bears the transportation costs, insurance, customs duties, etc.

Intellectual Property Indemnity —Suppliers typically provide an indemnity for damages and costs caused by a third party to a buyer for an intellectual property infringement claim as a result of using the provided product.

Force Majeure - The extent to which liability is excused on the grounds of force majeure should be carefully considered.

Term and termination - The right to terminate should be a clearly stated-for example, whether this agreement applies to a fixed term and/or can be terminated by notice (including a material breach or insolvency by either party). Because the termination of a supply contract can have a significant impact on the buyer's operations, it is often wise to ensure a long notice period (and high-level consultations) before any such termination is triggered.

B. Goods and Services Enquiry

Goods and Services inquiry should be worded attractively to encourage your recipient to respond to the prospect of a future customer or the maintenance of goodwill. Specifically, an inquiry should be:

1. clear, concise, and specific on the product or service you need;

2. provide an accurate and factual description of your situation or requirements; and

3. don't ask for something that is too general or unreasonable which makes it difficult for the recipient to respond.

C. Response to Enquiry

To ensure a good customer experience, all inquiries should be promptly responded to, even in a situation where you are unable to give a complete response. In such an instance, you may wish to send a "stop-gap" acknowledgment by letting your customer know that you are working on the inquiry but more time is needed to process the inquiry. An inquiry represents potential business for your company, so the response should be carefully drafted not only to increase the interest in the goods or services of the company but also as a call to action for the customer.

A good response should start by thanking the customer for the interest in the product/service/company. It should give factual information on the product/service that the customer is interested in. Where possible, you should provide as much information to the customer as possible that would help him/her to make the decision on the purchase of the product/service, in addition to responding to the original inquiry made by the customer.   The message should end by calling on your customer to take action, or offer further assistance if the customer has any additional inquiries.

Documents
Dropshipping Agreement
Drop Shipping Vendor
Complaint Letter to Supplier
Poor Quality
Complaint Letter - Product
Poor Quality of Product
Dropshipping Agreement
Drop Shipping Supplier
Dropshipping Agreement
Neutral
Master Purchase and Supply Agreement for Goods / Product
Purchaser / Buyer
Simple Sale and Purchase Agreement for Items
Buyer / Purchaser
Master Purchase and Supply Agreement for Goods / Product
Supplier / Seller
Simple Sale and Purchase Agreement for Items
Seller / Vendor
Complaint - Rejection / Return of Goods
Poor Quality
Master Purchase and Supply Agreement for Goods / Product
Neutral
Invoice for Purchase
Purchase goods/ Invoice
Rejection of Cancellation of Order
Invalid Reason
Proforma Invoice
Sale of Goods
Purchase Order (PO)
Product / Goods
Sales Invoice
Product / Goods
Manufacturing Services Agreement - Subcontracting by Consignment
Neutral
Receipt for Purchase
Product / Goods
Equipment Rental Agreement
Lessor
Manufacturing Services Agreement - New Installation
Customer / Client
Notification of price increase
Manufacturer / Supplier
Cancellation of Order
Poor Quality
Equipment Rental Agreement
Lessee
Manufacturing Services Agreement - Subcontracting by Consignment
Customer / Client
Complaint - Rejection / Return of Goods
Misrepresentation by Sales Representative
Confirmation - Change of Product Order
Customer Instruction (Request Accepted)
Confirmation of Purchase Order - Business
Acknowledgement of Large Order
Manufacturing Services Agreement - New Installation
Manufacturer
Manufacturing Services Agreement - Subcontracting by Consignment
Manufacturer
Product / Goods Information Request / Enquiry
Specific Product
Sale Receipt
General goods and products
Manufacturing Services Agreement - New Installation
Neutral
Product / Goods Enquiry
Enquiries to foreign suppliers
Product / Goods Enquiry
Response to enquiries to foreign suppliers (accepting offer)
Product / Goods Follow Up
Lost Customer
Product / Goods Follow Up
Old Inactive Customer
Product / Goods Information Request / Enquiry
Catalogue / Information
Product / Goods Information Request / Enquiry
Enquiry of new product
Product / Goods Information Request / Enquiry
Samples from Supplier
Product / Goods Information Request / Enquiry
Stock Availability
Product / Goods Rejection
Request for Samples
Response to Product / Goods Enquiry
Not Available Suggest Alternative Product
Response to Product / Goods Enquiry
Providing Catalogue
Confirmation - Change of Product Order
Customer Instruction (Request Denied)
Customer Service Communications
General Issues
Customer Service Communications
Response to customer enquiry about defective goods
Letter of Notice
Quality Control Review
Product / Goods Enquiry
Enquiries through recommendations
Product / Goods Enquiry
Giving Advice
Product / Goods Enquiry
New Technology
Product / Goods Enquiry
Request for Advice
Product / Goods Enquiry
Response about enquiries through recommendations
Product / Goods Enquiry
Response to enquiries to foreign suppliers (rejecting offer)
Product / Goods Enquiry
Response to Second Enquiry
Product / Goods Enquiry
Second Enquiry
Product / Goods Enquiry
Warehousing
Product / Goods Follow Up
Previous Enquiry
Product / Goods Follow Up
Replacement Sale
Product / Goods Information Request / Enquiry
Customer Request for Discount on Goods
Product / Goods Information Request / Enquiry
Retailer Enquiry on Missing Goods
Rejection of Cancellation of Order
Immaterial Defect
Reply Complaint Letter
Product/Service
Request for Product Test
Worker
Response to Product / Goods Enquiry
Agree to Provide Samples
Response to Product / Goods Enquiry
Not Available Suggest Buy Later
Thank You Letter
To Clients (with survey)
Thank You Letter
To Seller
Domain Name Rental Agreement
Lessee
Domain Name Rental Agreement
Lessor
Domain Name Rental Agreement
Neutral
Product / Goods Information Request / Enquiry
Discount on Goods

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