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Document Description
The document titled 'Product / Goods Enquiry' is an important communication tool used by a company to respond to a customer's interest in their products. It serves as a formal response to the customer's inquiry and provides them with the necessary information and resources to make a purchase decision.
The document starts with a salutation, addressing the recipient by their title and last name. It expresses gratitude for the customer's interest in the company's products and informs them that the requested quote, catalogue, and shipping policy have been attached. The customer is also requested to notify the company if the attachments do not arrive by a specified date.
The document further informs the customer about the company's website, where they can find a comprehensive range of products. It highlights that a bulk discount is available for a certain quantity of products or a percentage discount for online purchases. The ordering process is described as easy and can be done either online or through email.
The document concludes by offering the company's assistance in any other way and expressing anticipation for the customer's order.
Overall, this document serves as a professional and informative response to a customer's product inquiry, providing them with the necessary information and encouraging them to make a purchase.
How to use this document?
1. Express gratitude: Begin the document by thanking the customer for their interest in the company's products.
2. Attach necessary documents: Ensure that the quote, catalogue, and shipping policy are attached to the email or letter.
3. Set a deadline: Specify a date by which the customer should inform the company if the attachments do not arrive.
4. Provide website information: Inform the customer about the company's website where they can find a wide range of products.
5. Highlight discounts: Mention any available discounts, such as bulk discounts or online purchase discounts.
6. Explain ordering process: Describe how the customer can place an order, either online or through email.
7. Offer assistance: Conclude the document by offering the company's help in any other way.
8. Anticipate the order: Express excitement and anticipation for the customer's order.
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