Join Now
Browse Template

Product / Goods Follow Up

Lost Customer

Follow up on a lost customer who ordered goods / products / services from a long time ago but has been inactive ever since.

How to Tailor the Document for Your Need?


Create Document

Click "Create Document" button and the document will be prepared with your account details automatically filled in.


Fill Information

Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the "Next" button.


Get Document

When you are done, click the "Get Document" button and you can download the document in Word or PDF format.


Review Document

Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.

Document Preview

Document Description

A draft letter to follow up on an inactive customer who has not ordered goods for a long time. Customer retention is a common problem for many businesses. A newsletter or any follow-up letter is sometimes necessary to spark interest in your customers to purchase your goods or services again. Informing your customers that your business has new features, such as discounts, new products, or better quality services will increase the chances of improving the customer retention rate.


How to use this Document?

This letter should be used by the marketing team of a company.

While it may be useful to add-in details to regain your customer's engagement with your business, it is good to keep it succinct to quickly capture their attention.

A customer should read this letter carefully to find out whether there are any relevant discounts for purchasing and goods and services as a returning customer.



Related Documents