Product / Goods Follow Up

Lost Customer

No. of Credits Required: 1 |

Document Preview:


A draft letter to follow up on an inactive customer who has not ordered goods for a long time. Customer retention is a common problem for many businesses. A newsletter or any follow-up letter is sometimes necessary to spark interest in your customers to purchase your goods or services again. Informing your customers that your business has new features, such as discounts, new products, or better quality services will increase the chances of improving the customer retention rate.

How to use this Document?

This letter should be used by the marketing team of a company.

While it may be useful to add-in details to regain your customer's engagement with your business, it is good to keep it succinct to quickly capture their attention.

A customer should read this letter carefully to find out whether there are any relevant discounts for purchasing and goods and services as a returning customer.

How to Tailor the Document for Your Need?

1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.
2. Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the “Next” button.
3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.
4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.

Document Type:

Letter / e-mail / note / correspondence


Business > Goods and Services > Goods / Products






follow up












lost customer




DocPro Legal

DocPro Legal is a team of legal professionals with a passion for making quality documents and legal contract templates widely available to the public through cutting edge technology. Our lawyers are qualified in numerous common law jurisdictions including the United Kingdom, Australia, New Zealand, India, Singapore and Hong Kong. We have experience in major law firms and international banks with expertise in business, commercial, finance, banking, litigation, family, succession and company laws.

Related Documents