Cancellation of Order

Poor Quality

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Description:

A letter/email of complaint of poor quality product. The email describes the specific quality issues concerning the product, and requests a cancellation of order and suspension of supply of the product from the supplier. It also requests for possible compensation from the supplier and/or claim damages.

The delivery of [Products] arrived on [date]. We were disappointed with the quality of [Products] in the order. [They are not up to the usual standard of [previous orders] / [competitors] / [the sample provided].] / [[Products] do not conform to the quality [promised by you] / [expected for this product].]

[DESCRIBE THE SPECIFIC QUALITY ISSUE: e.g. easily breaks, does not work properly, flimsy, different colour, different size, does not fit, poor workmanship etc.]

[The number of complaints that I am receiving from my [customers / employees] are driving me to distraction.] [Many of our customers have asked for refunds.] / [We were left with no choice but to replace them with higher quality [Products] from another supplier].

Document Type:

Letter / e-mail / note / correspondence

Category:

Business > Goods and Services > Goods / Products

 
Keywords:

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,  

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,  

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,  

business relationship

,  

damages

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Author:

DocPro Legal

DocPro Legal is a team of legal professionals with a passion for making quality documents and legal contract templates widely available to the public through cutting edge technology. Our lawyers are qualified in numerous common law jurisdictions including the United Kingdom, Australia, New Zealand, India, Singapore and Hong Kong. We have experience in major law firms and international banks with expertise in business, commercial, finance, banking, litigation, family, succession and company laws.

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