Cancellation of Order

  -  

Poor Quality


Document Name:
Cancellation of Order
Form:

Poor Quality

 
Document Type:

Letter / e-mail / note / correspondence

Category:

Business > Commercial / Marketing > Goods / Products

 
 
Detailed Description:

A letter/email of complaint of poor quality product. The email describes the specific quality issues concerning the product, and requests a cancellation of order and suspension of supply of the product from the supplier. It also requests for possible compensation from the supplier and/or claim damages.


The delivery of [Products] arrived on [date]. We were disappointed with the quality of [Products] in the order. [They are not up to the usual standard of [previous orders] / [competitors] / [the sample provided].] / [[Products] do not conform to the quality [promised by you] / [expected for this product].]

[DESCRIBE THE SPECIFIC QUALITY ISSUE: e.g. easily breaks, does not work properly, flimsy, different colour, different size, does not fit, poor workmanship etc.]

[The number of complaints that I am receiving from my [customers / employees] are driving me to distraction.] [Many of our customers have asked for refunds.] / [We were left with no choice but to replace them with higher quality [Products] from another supplier].

 
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Keywords:

Disappoint

;  

Disappointment

;  

Poor Quality

;  

Not Up To Standard

;  

Refund

;  

Distraction

;  

Replace

;  

Higher Quality

;  

Complaints

;  

Suspend Supply

;  

Recall

;  

Compensation

;  

Investigate

;  

Urgent Attention

;  

Business Relationship

;  

Damages

;  

Dispose Of

;  

Inferior Goods

;  

Cancellation

;  

Suspension

;  

Order

;