A letter/email of complaint of poor quality product. The email describes the specific quality issues concerning the product, and requests a cancellation of order and suspension of supply of the product from the supplier. It also requests for possible compensation from the supplier and/or claim damages.
Click "Create Document" button and the document will be prepared with your account details automatically filled in.
Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the "Next" button.
When you are done, click the "Get Document" button and you can download the document in Word or PDF format.
Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.
The document titled 'Cancellation of Order' is an important document that addresses the issue of canceling an order due to the poor quality of products received. It is a formal letter written by the customer to the supplier, expressing disappointment with the quality of the products and requesting the suspension of further supplies. The document consists of several sections, each serving a specific purpose.
The introduction of the document includes the sender's and recipient's information, along with the current date. It sets the context for the letter and establishes the relationship between the parties involved.
The main body of the document begins with a description of the quality issue faced by the customer. It highlights the specific problems with the products, such as breakage, malfunctioning, poor workmanship, or non-conformance to promised quality. The customer expresses the impact of these issues on their business, including customer complaints and the need for refunds.
The customer then states their decision to suspend the supply of products under the contract until a solution is provided by the supplier. They emphasize the negative consequences faced by their business, such as having to replace the inferior goods with higher quality products from another supplier.
Furthermore, the customer seeks compensation for the loss suffered due to the inferior goods. They mention the intention to make a claim with their insurance company and request the supplier's cooperation in assessing the damages and producing a report.
The document concludes with a sense of urgency, expressing the hope that the supplier will appreciate the customer's position and take appropriate action. The customer also mentions their willingness to continue the business relationship if the supplier can address the quality issue effectively. They seek guidance on how to dispose of the inferior goods.
Overall, the document provides a comprehensive account of the customer's dissatisfaction with the received products and their expectations for resolution and compensation.
1. Begin the letter by addressing the supplier and providing the necessary contact information.
2. Clearly state the date of the letter to establish a timeline.
3. Express disappointment with the quality of the products received and specify the reasons for dissatisfaction.
4. Describe the specific quality issues faced, such as breakage, malfunctioning, poor workmanship, or non-conformance to promised quality.
5. Highlight the impact of these issues on the customer's business, including customer complaints and the need for refunds.
6. Request the immediate suspension of further supplies under the contract until a solution is provided.
7. Emphasize the need to replace the inferior goods with higher quality products from another supplier.
8. Seek compensation for the loss suffered due to the inferior goods and mention the intention to make a claim with the insurance company.
9. Request the supplier's cooperation in assessing the damages and producing a report.
10. Conclude the letter with a sense of urgency, expressing the hope for the supplier's understanding and effective resolution.
11. Mention the willingness to continue the business relationship if the supplier can address the quality issue effectively.
12. Seek guidance on how to dispose of the inferior goods.