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Cancellation of Order

Poor Quality

A letter/email of complaint of poor quality product. The email describes the specific quality issues concerning the product, and requests a cancellation of order and suspension of supply of the product from the supplier. It also requests for possible compensation from the supplier and/or claim damages.

The delivery of [Products] arrived on [date]. We were disappointed with the quality of [Products] in the order. [They are not up to the usual standard of [previous orders] / [competitors] / [the sample provided].] / [[Products] do not conform to the quality [promised by you] / [expected for this product].]

[DESCRIBE THE SPECIFIC QUALITY ISSUE: e.g. easily breaks, does not work properly, flimsy, different colour, different size, does not fit, poor workmanship etc.]

[The number of complaints that I am receiving from my [customers / employees] are driving me to distraction.] [Many of our customers have asked for refunds.] / [We were left with no choice but to replace them with higher quality [Products] from another supplier].

How to use this Document? 

A letter/email of complaint of poor quality product. The email describes the specific quality issues concerning the product, and requests a cancellation of order and suspension of supply of the product from the supplier. It also requests for possible compensation from the supplier and/or claim damages.

 

How to Tailor the Document for Your Need?

  1. Create Document:Click “Create Document” button and the document will be prepared with your account details automatically filled in.

  2. Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the “Next” button.

  3. When you are done, click the “Get Document” button and you can download the document inWord or PDF format.

  4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.

 
disappoint
disappointment
poor quality
not up to standard
refund
distraction
replace
higher quality
complaints
suspend supply
recall
compensation
investigate
urgent attention
business relationship
damages
dispose of
inferior goods
cancellation
suspension
order

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