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Document Description
A letter/email of response to a product cancellation request. It rejects the product cancellation requests as invalid and states the reason(s) for the rejection by referring to the terms of sales.
How to use this Document?
This letter should be carefully read by the customer and the supplier.
This letter should be used by the supplier to explain that the customer's request to cancel to order has been declined and payment could not be refunded.
The supplier should make it clear what are the terms and conditions of the order (including key dates for sending notice of cancellation) and that the customer has access to that information.
If applicable, the supplier should provide a contact to that customer so that they can negotiate and get a special quotation for that order. The supplier should also provide a reference code to that customer for the ease of access to the order history.
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