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Document Description
The document titled 'Rejection of Cancellation of Order' is an important document that addresses the issue of cancellation of an order placed by a customer. The document begins with a formal salutation and provides a detailed response to the customer's request for cancellation.
The document starts by acknowledging the customer's email/letter requesting the cancellation of a specific quantity of products. It informs the customer that several deliveries of the products have already been made, making cancellation impossible.
The document then refers to the terms of sales, stating that a non-material defect in the quality of the products is not a valid reason for cancellation. It further explains that the company has taken steps to address any issues raised by the customer, such as replacing defective products or dispatching engineers to resolve the problem.
The document emphasizes that due to the actions taken by the company, they are unable to refund the payment or deposit made for the goods. It also mentions that the company reserves the right to claim the balance payment for the goods.
Finally, the document concludes by inviting the customer to communicate any other issues they may have regarding the product.
In summary, this document serves as a formal response to a customer's request for cancellation and provides detailed information regarding the company's position on the matter, including their adherence to the terms of sales and their actions taken to address any concerns raised by the customer.
How to use this document?
1. Acknowledge the customer's request: Begin the document by acknowledging the customer's email/letter requesting the cancellation of the order.
2. Explain the impossibility of cancellation: Inform the customer that several deliveries of the products have already been made, making cancellation impossible.
3. Refer to the terms of sales: Mention that a non-material defect in the quality of the products is not a valid reason for cancellation, as per the terms of sales.
4. Highlight actions taken by the company: Explain the steps taken by the company to address any issues raised by the customer, such as replacing defective products or dispatching engineers.
5. State inability to refund payment/deposit: Emphasize that due to the actions taken by the company, they are unable to refund the payment or deposit made for the goods.
6. Mention the right to claim balance payment: Inform the customer that the company reserves the right to claim the balance payment for the goods.
7. Invite communication for other issues: Conclude the document by inviting the customer to communicate any other issues they may have regarding the product.
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