Rejection of Cancellation of Order

Immaterial Defect

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Description:

A letter/email of response to a product cancellation request. It states that cancellation or refund is impossible under the terms of sales, and replacement has been made/defects have been fixed.

We regret to inform you that [several] deliveries of the products have already been made and so cancellation is not possible. Under our terms of sales, [non-material defect in the quality of products] is not a valid reason to cancel the order. We have already [replaced the defective products] / [dispatched our engineers to resolve the issue that you have raised].

Document Type:

Letter / e-mail / note / correspondence

Category:

Business > Goods and Services > Goods / Products

 
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