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Rejection of Cancellation of Order

Rejection of Cancellation of Order

Immaterial Defect

A letter/email of response to a product cancellation request. It states that cancellation or refund is impossible under the terms of sales, and replacement has been made/defects have been fixed.

We regret to inform you that [several] deliveries of the products have already been made and so cancellation is not possible. Under our terms of sales, [non-material defect in the quality of products] is not a valid reason to cancel the order. We have already [replaced the defective products] / [dispatched our engineers to resolve the issue that you have raised].

How to use this Document?


This document should be carefully read by the Individual Company/Supplier and Customer/Business partner.

Upon receiving poor quality goods, this template can be used to reject the inferior goods delivered. For the sake of the business relationship, it may be used to request a replacement of the products that were not up to standard.

The product and specific issues should be clearly stated. 

The letter may be attached with a picture to illustrate the issue arisen from the product.  If applicable, attach a product return form provided by the Individual company.  


How to Tailor the Document for Your Need?

  1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.
  2. Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the “Next” button.
  3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.
  4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.
terms of sale
balance payment
defective products
right to claim
regret to inform
terms of sale

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