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Customer Service Communications

Response to customer enquiry about defective goods

This is a template for responses to a customer enquiry about defective goods. The sender apologises for causing the defects and offers a solution. Additionally, the sender offers a discount on the next purchase. 

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01

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02

Fill Information

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03

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04

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Document Description

This is a template for responses to a customer enquiry about defective goods. The sender apologises for causing the defects and offers a solution. Additionally, the sender offers a discount on the next purchase. 

 

How to use this Document?

You customise this document by adding specific details to this document, or changing the writing if necessary. 

 

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