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Product / Goods Enquiry

Customer Service Communications

This is a template for responses to a customer enquiry about defective goods. The sender apologises for causing the defects and offers a solution. Additionally, the sender offers a discount on the next purchase. 


How to use this Document?

You customise this document by adding specific details to this document, or changing the writing if necessary. 

How to Tailor the Document for Your Need?

1. Create Document: Click the “Create Document” button and the document will be prepared with your account details automatically filled in.
2. Please fill in any additional information by following the step-by-step guide on the left-hand side of the preview document and clicking the “Next” button.
3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.
4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending it to the addressee.

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