Complaint Letter to Supplier

Delay in Delivery of Goods

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Letter of complaint about delay in order delivery stating the items ordered, expected delivery days & date and demanding immediate delivery or full refund of the order price.

This letter of complaint expresses disappointment in regards to the delay in order delivery.

Hence, for the sake of mending a business relationship, use this letter template to seek explanations for the delivery delay.

This letter seeks urgent attention, in which the complaint should prompt an answer to the reason why the promised delivery had yet to be received past the delivery date. The letter of the complaint also contains a template to explain the resulting damages the delivery delay as caused.

Therefore, use this document to demand an immediate delivery or a full refund of the order price/to prompt an order cancellation. 


How to use this Document? 

This document should be carefully read by the Individual Company and Customer.

The specific order date, order details, and respective delivery date should all be clearly stated in the complaint letter. The resulting damages, both tangible and intangible, caused by the delay may also be listed. 

The document should be sent within a month of delay to ensure prompt action will be taken by the company.

If either party wishes to amend the agreement in the future, both parties should agree to do so, and the original agreement and amendments should be recorded in writing and signed by both parties.


How to Tailor the Document for Your Need?

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  2. Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the “Next” button.
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  4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.
Document Type:

Letter / e-mail / note / correspondence


Business > Goods and Services > Shipment, Delivery and Damages






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