Product / Goods Follow Up

The document titled 'Product / Goods Follow Up' is a communication tool used to address a late or missing delivery of a product. It is important because it allows the sender to express their concerns and request information regarding the status of the delivery. The document consists of several sections:

 

1. Account Information: The document starts with the account first name, account last name, account job, and address. This information helps identify the sender of the document.

 

2. Recipient Information: The document is addressed to the recipient's first name, last name, and address. This ensures that the document reaches the intended recipient.

 

3. Current Date: The document includes the current date, which indicates when the document was written.

 

4. Subject: The subject of the document is 'late/missing delivery,' clearly stating the purpose of the communication.

 

5. Introduction: The document begins with a greeting and a brief introduction, mentioning the order details, including the quantity of the product ordered and the order number.

 

6. Request for Confirmation: The sender expresses their concern about not receiving the delivery and requests confirmation that the shipment has been made. They also ask for the anticipated delivery date and the tracking number.

 

7. Urgency and Consequences: The sender emphasizes the urgency of the situation and mentions that if the delivery cannot be made by a specific date, they may have to purchase from other suppliers and request a refund for the existing order.

 

8. Conclusion: The sender concludes the document by requesting an urgent response and expressing their gratitude for the recipient's assistance.

 

9. Sender's Information: The document ends with the sender's account first name, account last name, account job, and company, providing their contact information.

 

Overall, the document serves as a formal request for information and resolution regarding a late or missing delivery, highlighting the importance of timely communication and customer satisfaction.

How to use this document?

To use the 'Product / Goods Follow Up' document effectively, follow these steps:

1. Fill in Account Information: Enter the account first name, account last name, account job, and address in the designated fields. This information will identify the sender of the document.

2. Address the Recipient: Enter the recipient's first name, last name, and address in the appropriate section. This ensures that the document reaches the intended recipient.

3. Specify the Current Date: Enter the current date in the provided space. This indicates when the document is being written.

4. Define the Subject: Clearly state the subject of the document as 'late/missing delivery.' This will convey the purpose of the communication.

5. Introduce the Issue: Begin the document with a greeting and a brief introduction. Mention the details of the order, including the quantity of the product ordered and the order number.

6. Request Confirmation: Express concern about not receiving the delivery and ask the recipient to confirm whether the shipment has been made. Also, request the anticipated delivery date and the tracking number.

7. Highlight Urgency and Consequences: Emphasize the urgency of the situation and mention that if the delivery cannot be made by a specific date, the sender may have to purchase from other suppliers and request a refund for the existing order.

8. Conclude the Document: Request an urgent response from the recipient and express gratitude for their assistance.

9. Provide Sender's Information: End the document by entering the sender's account first name, account last name, account job, and company. This will provide the recipient with the necessary contact information.

By following these steps, you can effectively use the 'Product / Goods Follow Up' document to address a late or missing delivery and ensure timely resolution of the issue.