Apology Letter - Goods / Products Delivery

Insufficient Quantity

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An email or letter of apology regarding incorrect quantity of goods delivered. The letter explains the reason for the mistake and the remedial action(s) being taken.

The Main Contents of this Document Include

(a) Apology for delivering incorrect quantity of goods 

(b) sending the remaining shipment with a confirmed delivery date.

(c) explanation of the error made with options to choose from clerical error / shipper's error

(d) assurance to the customer that it would not happen 

(e) option to provide a discount on the  remaining quantity to the customer

How to use this Document?

Upon receiving a complaint regarding the incorrect quantity of goods delivered, this apology letter template can be used to draft an apology to the customer for the inconvenience caused. 

Customer information including name and address; name of the products and the revised delivery date should be included in the letter. Mention the discount% if a discount on the remaining quantity is being offered to the customer.


How to Tailor the Document for Your Need?

  1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.

  2. Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the “Next” button.

  3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

  4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.

Document Type:

Letter / e-mail / note / correspondence


Business > Goods and Services > Shipment, Delivery and Damages






incorrect quantity










original shipment






clerical error






sincere apology






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