Apology Letter - Goods / Products Delivery

Late Delivery

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Description:

This document can be used to draft an email or letter of apology to customers regarding late delivery of products. It gives a detailed explanation as to the reasons for the late coming of the goods and apologies for being late.

Negative experiences encountered by customers are inevitable no matter how hard companies tried to avoid them. However, unresolved complaints from customers are harmful to the reputation of companies. Companies shall send a letter of apology with appropriate remedies to the affected customer as soon as possible. 

In this letter, the company apologises for the late delivery of goods and for the customer's inconvenience. The letter shows sincerity to remedy the situation by explaining to the customer that customer satisfaction matters to the company. 

The letter also states the company values quality and it offers the customer compensation to remedy the situation. It indicates that appropriate measures will be carried out, and there will be a discount for the customer.

It also explains the reasons for the delay of goods, such as unexpected weather conditions and accidents. 

How to use this Document?

Upon receiving a complaint letter about a late delivery, this document can be used to relay profound apologies for the inconvenience caused by the late delivery. This email/letter of apology should be addressed to the customer and drafted as soon as possible to show the sincerity of the sender. 

Customize the letter by choosing the reason for the late delivery i.e. 

(a) sent to incorrect address

(b) too many orders (peak season)

(c) turnover of staff

(d) unexpected events (strike, fire, flood, cyclone, earthquake, blackout, accident. Force majeure)

Customer information including the name and address, details of the Products, order number, date of the order, revised delivery date should be included in the letter.

Overall, use this template to express sincere apologies for the delay in shipment. 

How to Tailor the Document for Your Need?

  1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.

  2. Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the “Next” button.

  3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

  4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.

 

Document Type:

Letter / e-mail / note / correspondence

Category:

Business > Goods and Services > Shipment, Delivery and Damages

 
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Author:

DocPro Legal

DocPro Legal is a team of legal professionals with a passion for making quality documents and legal contract templates widely available to the public through cutting edge technology. Our lawyers are qualified in numerous common law jurisdictions including the United Kingdom, Australia, New Zealand, India, Singapore and Hong Kong. We have experience in major law firms and international banks with expertise in business, commercial, finance, banking, litigation, family, succession and company laws.