This document can be used to draft an email or letter of apology to customers regarding late delivery of products. It gives a detailed explanation as to the reasons for the late coming of the goods and apologies for being late.
Negative experiences encountered by customers are inevitable no matter how hard companies tried to avoid them. However, unresolved complaints from customers are harmful to the reputation of companies. Companies shall send a letter of apology with appropriate remedies to the affected customer as soon as possible.
In this letter, the company apologises for the late delivery of goods and for the customer's inconvenience. The letter shows sincerity to remedy the situation by explaining to the customer that customer satisfaction matters to the company.
The letter also states the company values quality and it offers the customer compensation to remedy the situation. It indicates that appropriate measures will be carried out, and there will be a discount for the customer.
It also explains the reasons for the delay of goods, such as unexpected weather conditions and accidents.
Upon receiving a complaint letter about a late delivery, this document can be used to relay profound apologies for the inconvenience caused by the late delivery. This email/letter of apology should be addressed to the customer and drafted as soon as possible to show the sincerity of the sender.
If the late delivery as a result of the shipment being sent to an incorrect address, this template addresses this causation. Some of the reasons could include: incorrect address, overwhelming orders, peak season, unexpected events
This letter should be customised by including details of the customers, goods relevant to the incident, investigation process, etc
Overall, use this template to express sincere apologies for the delay in shipment.
How to Tailor the Document for Your Need?
Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.
Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the “Next” button.
When you are done, click the “Get Document” button and you can download the document in Word or PDF format.
Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.
inconvenience, apology, apology letter for delay, apology letter for delay in delivery,