Apology Letter - Goods / Products Delivery

Late Delivery

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Description:

An email or letter of apology to customers regarding delayed delivery of products. It gives a detailed explanation as to the reasons for the delay and apologies for the delay.

Please accept our profound apologies for the late delivery of [Products] to you.

[The [Products] you ordered [order no.] on [date] are being sent to you right now and should arrive at the delivery location by [date].]

[When we investigated the original shipment, we were surprised that it was sent to the incorrect address. It was purely due to a [our clerical error] / [shipper’s error] / [mix up at our freight company] and we have tried to remediate immediately by sending you another shipment [by air] without waiting for the return of the original shipment.]

Document Type:

Letter / e-mail / note / correspondence

Category:

Business > Goods and Services > Shipment, Delivery and Damages

 
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