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Complaint Letter - Product

Excess Quantity

A letter/email of complaint regarding incorrect quantity of goods delivered. It explains that the excess goods are currently held in the warehouse and await further instructions from the manufacturer.

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Document Description

The document titled 'Complaint Letter - Product' is a formal letter written by an individual or company to express dissatisfaction or raise a complaint regarding a product. The importance of this document lies in its ability to communicate the issue clearly and formally, allowing the recipient to understand the problem and take appropriate action.


The entire document consists of a title, content, and sender information. The title clearly indicates the purpose of the letter, which is to make a complaint about a product. The content of the letter begins with a polite acknowledgment of the prompt delivery of the product, followed by the main issue - the delivery of 160 bags instead of the ordered 120 bags. The sender states that their present needs are already met and they cannot make use of the excess bags. The letter concludes with a polite request for instructions on what to do with the excess bags. The sender's information, including their name, job title, company, and address, is included at the end of the letter.


Each section of the document serves a specific purpose. The title provides a concise summary of the document's content, allowing the recipient to quickly understand the nature of the complaint. The content section is the main body of the letter, where the sender explains the issue in detail, expresses their dissatisfaction, and makes a request for resolution. The sender information section is included to provide the recipient with the necessary contact details to respond to the complaint.


In summary, the 'Complaint Letter - Product' document is an important tool for expressing dissatisfaction and raising a complaint about a product. It consists of a title, content, and sender information, each serving a specific purpose in conveying the complaint effectively.

How to use this document?

1. Acknowledge prompt delivery: Begin the letter by thanking the recipient for the promptness in delivering the product.

2. State the issue clearly: Clearly state the problem or complaint, which in this case is the delivery of 160 bags instead of the ordered 120 bags.

3. Express inability to use excess bags: Explain that the present needs are already covered and the excess bags cannot be utilized.

4. Request instructions: Politely request instructions on what to do with the excess bags.

5. Provide sender information: Include the sender's name, job title, company, and address at the end of the letter for the recipient to respond.


Note: It is important to maintain a polite and professional tone throughout the letter, clearly expressing the issue and the desired resolution.

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