A letter/email of complaint regarding the incorrect quantity of goods delivered. It explains that the excess goods are currently held in the warehouse and await further instructions from the manufacturer.
The delivery of [Products] arrived on [date]. We were surprised to find that the delivered quantity does not correspond to the order. Only [delivered quantity] has been received, and there is an excess of [ordered quantity] originally ordered. The additional products are in the warehouse and awaiting further instructions from the manufacturer.
This letter expresses that there is an incorrect quantity of goods delivered. The delivered quantity is more than the promised quantity of goods. This letter seeks for the manufacturer to instruct the individual on what to do with the excess products.