Complaint Letter - Product

Late Delivery

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Description:

An email or letter of complaint regarding delayed delivery of goods and demanding immediate shipment. It also demands cancellation of order or compensation if the shipment does not arrive within the expected timeframe.

The delivery date for order [order no.] of [Products] was [date]. It is now more than [number] days overdue. [According to the contract, late delivery will attract a penalty of [amount] per day.]

[Could you please confirm the date that you have shipped our order and provide us with the tracking number? If you still have not shipped the goods, we demand that you [ship them immediately without further delay / expedite the shipment by air].] / [Contrary to your notice of delivery dated [date], the goods have not yet arrived. Could you please confirm with your shipping company on the expected date of delivery?]

Document Type:

Letter / e-mail / note / correspondence

Category:

Business > Goods and Services > Shipment, Delivery and Damages

 
Keywords:

delivery

,  

late

,  

overdue

,  

penalty

,  

contract

,  

shipment

,  

without further delay

,  

expedite

,  

expedite shipment

,  

expected date of delivery

,  

excuses

,  

delayed shipment

,  

postpone

,  

postponed shipment

,  

time is of the essence

,  

prompt delivery

,  

cancel order

,  

reserve right

,  

claim damages

,  

damages

,  

complaint

,  

delay

,  

compensation

,