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Complaint Letter - Product

Late Delivery

An email or letter of complaint regarding delayed delivery of goods and demanding immediate shipment. It also demands cancellation of order or compensation if the shipment does not arrive within the expected timeframe.

The Main Contents of This Document Addresses:

The delivery date for order [order no.] of [Products] was [date]. It is now more than [number] days overdue. [According to the contract, late delivery will attract a penalty of [amount] per day.]

[Could you please confirm the date that you have shipped our order and provide us with the tracking number? If you still have not shipped the goods, we demand that you [ship them immediately without further delay / expedite the shipment by air].] / [Contrary to your notice of delivery dated [date], the goods have not yet arrived. Could you please confirm with your shipping company on the expected date of delivery?]


How to use this Document? 


This letter of complaint expresses disappointment in regards to the delay in-order delivery.

Hence, for the sake of mending a business relationship, use this letter template to seek explanations for the delivery delay.

This letter seeks urgent attention, in which the complaint should prompt an answer to the reason why the promised delivery had yet to be received past the delivery date. 

The letter of the complaint also contains a template to explain the resulting damages the delivery delay as caused.  

Therefore, use this document to demand an immediate delivery or a full refund of the order price/to prompt an order cancellation. 

Moreover, it refuses to accept any excuses for delayed shipment and reserves the right to cancel orders if there is no prompt delivery after this letter. If cancelled, they reserve the rights to claim damages resulting from the delay and request for compensation as time is of the essence for when the expected date of delivery was meant to be met.

Hence, it ultimately demands overdue shipment without further delay. 


How to Tailor the Document for Your Need?

  1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.

  2. Please fill in any additional information by following the step-by-step guide on the left-hand side of the preview document and click the “Next” button.

  3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

  4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.


without further delay
expedite shipment
expected date of delivery
delayed shipment
postponed shipment
time is of the essence
prompt delivery
cancel order
reserve right
claim damages

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