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The document titled 'Complaint Letter - Product' is a formal letter written by a customer to a company regarding a complaint about a product. The letter is used to express dissatisfaction with the delivery of the ordered products. The importance of this document lies in its ability to communicate the customer's concerns and expectations to the company in a clear and professional manner.
The entire document consists of a title, content, and signature. The title 'Complaint Letter - Product' provides a concise description of the purpose of the document. The content of the letter starts with the sender's account job company and address, followed by the recipient's name and address. The current date is also mentioned.
The body of the letter begins with a salutation, addressing the recipient by their first name. The customer expresses gratitude for the prompt delivery of the products ordered on a specific date. However, the customer highlights an issue with the delivery, stating that only 80 bags were delivered instead of the ordered quantity of 5 tonnes in 50-kg bags. The customer mentions that the carrier was unable to explain the shortage, and they have not received any explanation from the company.
The customer then states their requirement for the full quantity ordered and requests the company to arrange for the delivery of the remaining 20 bags as soon as possible. The letter concludes with a closing phrase and the sender's account first name and account last name, along with their account job company.
Each section of the document serves a specific purpose. The title provides a brief overview of the document's content. The content section includes all the necessary details, such as the sender and recipient information, order number, description of the issue, and the request for resolution. The signature section ensures the authenticity of the letter by including the sender's name and company.
In summary, the 'Complaint Letter - Product' document is a formal letter used by a customer to address a complaint about a product delivery. It is important as it allows the customer to communicate their concerns and expectations to the company. The document consists of a title, content, and signature, with each section serving a specific purpose.
1. Start by addressing the letter to the appropriate recipient. Include the recipient's first and last name, as well as their address.
2. Begin the letter with a salutation, using a formal greeting such as 'Dear [Recipient's First Name]'.
3. Express gratitude for the prompt delivery of the products ordered on a specific date.
4. Clearly state the issue or complaint regarding the delivery. In this case, mention that only 80 bags were delivered instead of the ordered quantity of 5 tonnes in 50-kg bags.
5. Mention that the carrier was unable to explain the shortage and that no explanation has been received from the company.
6. Clearly state the desired resolution or action required. In this case, request the company to arrange for the delivery of the remaining 20 bags as soon as possible.
7. Conclude the letter with a closing phrase, such as 'Yours faithfully', followed by the sender's account first name and account last name.
8. Include the sender's account job company and address below the signature.
9. Proofread the letter for any errors or inconsistencies before sending it.
10. Keep a copy of the letter for future reference if needed.