Apology Letter - Goods / Products Delivery

Are you a supplier who wants to inform your customer of damaged goods during the delivery process and offer to replace the damaged goods? Fill in your information into this letter template, download and send it to your customers!

This business apology letter can be used to draft an email/letter of apology to a customer for damaged goods/products. This document also offers to replace damaged goods/products and reimburse any charges induced.

Logistics errors are inevitable no matter how hard companies try to avoid them. To minimise the inconvenience caused to customers by such logistics errors, companies should send a letter of apology to the customer with an outline of how the company plans to rectify the situation. 

In this letter, the company apologises for the delivery of damaged goods and for the customer's inconvenience. The letter shows sincerity to remedy the situation by explaining to the customer that customer satisfaction matters to the company. 

This apology letter also states that the company values quality and it offers the customer compensation to remedy the situation. It indicates that appropriate steps will be taken, including sending a replacement for the damaged goods/products and that any charges induced for the customer will be reimbursed. 

 

How to use this Document? 

This email/letter of apology should be sent to the consumer to apologise for damaged goods. This letter should be drafted as soon as possible to show the sincerity of the sender. 

This letter should be customised by including details of the customers, damaged goods/products, etc.