Apology Letter - Goods / Products Delivery

Incorrect Address / Location

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Description:

This document may be used as a template for an apology letter for wrong information. It is an email or letter of apology regarding the incorrect delivery address. It states the cause for the mistake and the immediate actions being taken.

The Main Contents of this Document Includes

Please accept our profound apologies for delivering [Products] to the incorrect delivery location. [The [Products] you ordered [order no.] on [date] are being sent to you right now and should arrive at the correct delivery location by [date].]

[When we investigated the cause, it was purely due to a [our clerical error] / [shipper’s error] / [mix up at our freight company] and we have tried to remediate immediately by sending you another shipment [by air] without waiting for the return of the original shipment.]

How to use this Document?

Upon receiving a complaint regarding incorrect delivery location, this apology letter template can be used to draft an apology to the customer for the inconvenience caused. 

This apology letter document may also be used to address the cause of the incorrect delivery location through investigation of the cause. 

The apology letter also can be used to address the incorrect delivery by providing sincere apologies and offering a discount for the error. 

How to Tailor the Document for Your Need?

  1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.

  2. Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the “Next” button.

  3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

  4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.

Document Type:

Letter / e-mail / note / correspondence

Category:

Business > Goods and Services > Shipment, Delivery and Damages

 
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