An email or letter of apology regarding the delivery of products to an incorrect delivery location /address. It states the cause for the mistake and the immediate actions being taken.
The Main Contents of this Document Include:
(a) Apology for the delivery of goods at the wrong address
(b) sending the shipment to the correct delivery address with a confirmed delivery date.
(c) explanation of the error made with options to choose from clerical error / shipper's error / mix up at our frieght company.
(d) assurance to the customer that it would not happen
(e) option to provide a discount on the next purchase to the customer
Upon receiving a complaint regarding incorrect delivery location, this apology letter template can be used to draft an apology to the customer for the inconvenience caused.
Customer information including name and address; and the order number and order date; revised delivery date should be included in the letter. If a discount on the next purchase is being offered to the customer then mention the discount% and the code# to avail the discount.
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Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.
accept our apology,
incorrect delivery location,
investigate the cause,
avoid similar mistake,
apology letter for wrong information,
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