Apology Letter - Goods / Products Delivery

Incorrect Address / Location

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Description:

An email or letter of apology regarding incorrect delivery address. It states the cause for the mistake and the immediate actions being taken.

Please accept our profound apologies for delivering [Products] to the incorrect delivery location. [The [Products] you ordered [order no.] on [date] are being sent to you right now and should arrive at the correct delivery location by [date].]

[When we investigated the cause, it was purely due to a [our clerical error] / [shipper’s error] / [mix up at our freight company] and we have tried to remediate immediately by sending you another shipment [by air] without waiting for the return of the original shipment.]

Document Type:

Letter / e-mail / note / correspondence

Category:

Business > Goods and Services > Shipment, Delivery and Damages

 
Keywords:

apology

,  

accept our apology

,  

incorrect delivery location

,  

investigate

,  

investigate the cause

,  

remediate

,  

sincere apologies

,  

inconvenience caused

,  

discount

,  

mistake

,  

avoid similar mistake

,  

incorrect

,  

wrong

,  

address

,  

delay

,  

late

,  

location

,  

address

,