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Document Description
An email or letter of apology regarding the delivery of products to an incorrect delivery location /address. It states the cause for the mistake and the immediate actions being taken.
The Main Contents of this Document Include:
(a) Apology for the delivery of goods at the wrong address
(b) sending the shipment to the correct delivery address with a confirmed delivery date.
(c) explanation of the error made with options to choose from clerical error / shipper's error / mix up at our frieght company.
(d) assurance to the customer that it would not happen
(e) option to provide a discount on the next purchase to the customer
How to use this Document?
Upon receiving a complaint regarding incorrect delivery location, this apology letter template can be used to draft an apology to the customer for the inconvenience caused.
Customer information including name and address; and the order number and order date; revised delivery date should be included in the letter. If a discount on the next purchase is being offered to the customer then mention the discount% and the code# to avail the discount.
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