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Apology Letter - Goods / Products Delivery

Apology Letter - Goods / Products Delivery

Incorrect Address / Location

An email or letter of apology regarding the delivery of products to an incorrect delivery location /address. It states the cause for the mistake and the immediate actions being taken.

The Main Contents of this Document Include

(a) Apology for the delivery of goods at the wrong address

(b) sending the shipment to the correct delivery address with a confirmed delivery date.

(c) explanation of the error made with options to choose from clerical error / shipper's error / mix up at our frieght company.

(d) assurance to the customer that it would not happen 

(e) option to provide a discount on the next purchase to the customer


How to use this Document?

Upon receiving a complaint regarding incorrect delivery location, this apology letter template can be used to draft an apology to the customer for the inconvenience caused. 

Customer information including name and address; and the order number and order date; revised delivery date should be included in the letter. If a discount on the next purchase is being offered to the customer then mention the discount% and the code# to avail the discount.

How to Tailor the Document for Your Need?

  1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.

  2. Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the “Next” button.

  3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

  4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.

accept our apology
incorrect delivery location
investigate the cause
sincere apologies
inconvenience caused
avoid similar mistake
apology letter
apology letter for wrong information
wrong information

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