Complaint Letter - Product

A letter/email of complaint regarding misrepresentation of products. It requests for a replacement/ refund/ special discount on the goods.

The Main Content of this Document Includes:

When we purchased the [Product] on [date] (order no. [number]), it was represented in the [promotional materials / product specifications] that it is [of certain specifications / fully compatible with certain products]. After trying it out, we were shocked to find that was not the case. The [Product] does not work [as it was advertised] / [for us as we require it to be compatible with our existing [system / product].

How to use this Document?

Upon purchase of a product, if the product was misrepresented, this document can be a template to draft a complaint letter / email regarding the misrepresentation of the product(s). 

The misrepresentation may be made from promotional material or product specifications. 

This complaint letter seeks urgent attention and can be used to express disappointment in the product / good. If seeking a full refund, replacement or discount, this template can be used to draft the request. 

How to Tailor the Document for Your Need?

1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.
2. Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the “Next” button.
3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.
4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.