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A letter/email of complaint regarding misrepresentation of products. It requests a replacement/ refund/ special discount on the goods.
The Main Content of this Document Includes:
When we purchased the [Product] on [date] (order no. [number]), it was represented in the [promotional materials / product specifications] that it is [of certain specifications / fully compatible with certain products]. After trying it out, we were shocked to find that was not the case. The [Product] does not work [as it was advertised] / [for us as we require it to be compatible with our existing [system / product].
Upon purchase of a product, if the product was misrepresented, this document can be a template to draft a complaint letter / email regarding the misrepresentation of the product(s).
The misrepresentation may be made from promotional material or product specifications.
This complaint letter seeks urgent attention and can be used to express disappointment in the product / good. If seeking a full refund, replacement, or discount, this template can be used to draft the request.