Complaint Letter - Product

Incorrect Model

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An email or letter of complaint regarding the incorrect product model. The letter requests for a refund/ replacement /discount on the goods.

The Main Contents of This Document Addresses:

The delivery of [Products] arrived on [date]. We were shocked to find that the incorrect [specifications / models] have been delivered. We ordered Model [Number] but you have instead delivered Model [Number]. We attached our original order No. [Number] and photos of the delivered goods for your reference. [We signed the delivery note prior to inspecting the goods, but as you can see, the goods delivered are different from what was stated in the invoice.]


How to use this Document? 


This complaint letter expresses disappointment in regards to the incorrect product model delivered.

Hence, for the sake of mending a business relationship, use this letter template to seek further compensation. This includes asking for replacement of the incorrect product model or a refund/discount for the incorrect model delivery. 

This letter seeks urgent attention, in which the complaint should prompt action of replacement, refund or discount for the incorrect model delivery. 

With this template, the sender will not be responsible for extra freight charges for the replacement goods. 


How to Tailor the Document for Your Need?

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Document Type:

Letter / e-mail / note / correspondence


Business > Goods and Services > Shipment, Delivery and Damages




incorrect model


incorrect specification


original order




return shipment


return goods




extra freight charges
















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