Join Now
Browse Template

Complaint Letter - Product

Incorrect Model

An email or letter of complaint regarding incorrect product model. The letter requests for a refund/ replacement /discount on the goods.

How to Tailor the Document for Your Need?


Create Document

Click "Create Document" button and the document will be prepared with your account details automatically filled in.


Fill Information

Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the "Next" button.


Get Document

When you are done, click the "Get Document" button and you can download the document in Word or PDF format.


Review Document

Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.

Document Preview

Document Description

The document titled 'Complaint Letter - Product' is a formal letter written by a customer to a company regarding a complaint about a delivered product. The importance of this document lies in its ability to communicate the customer's dissatisfaction and request for resolution.


The entire document consists of several sections that serve different purposes. The first section is the header, which includes the account job company's information, such as the company name and address. This section helps identify the sender of the letter.


The second section is the salutation, where the customer addresses the recipient by their first name. This section establishes a polite and professional tone for the letter.


The third section is the body of the letter, where the customer explains the issue they encountered. In this case, the customer received products with incorrect specifications or models. The customer provides details about the order number and attaches photos of the delivered goods for reference. This section aims to clearly describe the problem and provide evidence to support the complaint.


The fourth section is the request for resolution. The customer expresses their desired outcome, which can be either receiving replacements for the incorrect goods, a full refund, or a discount on the goods. The customer also mentions a deadline for the resolution, indicating the urgency of the matter. This section emphasizes the customer's expectations and desired actions from the company.


The fifth section is the closing, where the customer signs off with their account first name and account last name. This section conveys professionalism and concludes the letter.


In summary, the 'Complaint Letter - Product' document is essential for customers to communicate their complaints effectively and seek resolution from the company. It consists of various sections that serve specific purposes, including identifying the sender, explaining the issue, requesting a resolution, and closing the letter.

How to use this document?

1. Provide necessary information: Begin by filling in the account job company's information, including the company name and address. This will help identify the sender of the letter.

2. Address the recipient: Use the recipient's first name in the salutation to establish a polite and professional tone.

3. Explain the issue: Clearly describe the problem you encountered with the delivered products. Include details such as the order number and attach photos for reference.

4. State your desired outcome: Clearly express whether you want replacements for the incorrect goods, a full refund, or a discount on the goods. Set a deadline for the resolution to emphasize the urgency.

5. Sign off professionally: Conclude the letter by signing off with your account first name and account last name. This will add a professional touch to the letter.


Note: It is important to remember that the guidance provided here is a general outline. Adjustments may be necessary based on the specific circumstances of the complaint and the company's policies.

Related Documents