Complaint Letter - Product

Incorrect Model

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Description:

An email or letter of complaint regarding incorrect product model. The letter requests for a refund/ replacement /discount on the goods.

The delivery of [Products] arrived on [date]. We were shocked to find that the incorrect [specifications / models] have been delivered. We ordered Model [Number] but you have instead delivered Model [Number]. We attached our original order No. [Number] and photos of the delivered goods for your reference. [We signed the delivery note prior to inspecting the goods, but as you can see, the goods delivered are different from what was stated in the invoice.]

Document Type:

Letter / e-mail / note / correspondence

Category:

Business > Commercial / Marketing > Shipment, Delivery and Damages

 
Keywords:

Delivery

,  

Incorrect Model

,  

Incorrect Specification

,  

Original Order

,  

Replacement

,  

Return Shipment

,  

Return Goods

,  

Different

,  

Extra Freight Charges

,  

Refund

,  

Discount

,  

Incorrect

,  

Model

,  

Product

,  

Good

,  

Complaint

,