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The document titled 'Apology Letter - Goods / Products Delivery' is a formal letter that is used to apologize for a mistake made in dealing with a customer's order. The importance of this document lies in its ability to acknowledge the mistake, take responsibility for it, and offer a sincere apology to the customer.
The entire document consists of a header section, a body section, and a closing section. The header section includes the sender's contact information, such as the company name, address, phone number, and email. The body section is where the apology is expressed, explaining the mistake and the reasons behind it. The closing section includes the sender's name, job title, and a closing statement.
In the body section, the letter starts by addressing the recipient by their last name and expressing regret for the mistake. It then goes on to explain that the mistake was caused by staff shortage during a busy season and the fact that two books had identical bindings. The sender assures the recipient that the correct products have been sent and that their account will be credited with the invoiced value of the books and the cost of return postage. The letter concludes with another apology and a closing statement.
Overall, this document serves as a formal and professional way to apologize to a customer for a mistake made in the delivery of goods or products. It shows the sender's willingness to take responsibility for the error and make amends by offering compensation.
1. Start by addressing the recipient by their last name and expressing regret for the mistake.
2. Explain the reasons behind the mistake, such as staff shortage during a busy season and identical bindings of the books.
3. Assure the recipient that the correct products have been sent.
4. Mention that the recipient's account will be credited with the invoiced value of the books and the cost of return postage.
5. Enclose a credit note to provide evidence of the compensation.
6. Apologize again for the mistake and the inconvenience caused.
7. Sign off with a sincere closing statement.
Note: It is important to ensure that the tone of the letter remains professional and sincere throughout. Avoid making excuses and focus on taking responsibility and offering compensation.