A letter of apology to customers regarding incorrect product delivered. It offers delivery of replacement goods or reimbursement to customers and explains the error made. The document includes:
(a) Apology for the delivery of incorrect goods
(b) Sending the replacement to the customer and requiring the customer to return the incorrect goods.
(c) explanation of the error made
Upon receiving a customer complaint letter for incorrect goods, the recipient of the complaint letter may use this template to draft their sincere apology for the wrong delivery.
It extends an apology for the error and takes steps to examine the mistake and avoid future errors.
The letter can be customised by choosing the appropriate reason for the delivery of incorrect goods. Customer information, including name and address, order date, and revised delivery date, should be included in the letter.