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Apology Letter - Goods / Products Delivery

Wrong Product Delivered

A letter of apology to customers regarding incorrect product delivered. It offers delivery of replacement goods or reimbursement to customers and explains the error made. The document includes:

(a) Apology for the delivery of incorrect goods

(b) Sending the replacement to the customer and requiring the customer to return the incorrect goods.

(c) explanation of the error made 

How to use this Document? 

Upon receiving a customer complaint letter for incorrect goods, the recipient of the complaint letter may use this template to draft their sincere apology for the wrong delivery.

It extends an apology for the error and takes steps to examine the mistake and avoid future errors. 

The letter can be customised by choosing the appropriate reason for the delivery of incorrect goods. Customer information, including name and address, order date, and revised delivery date, should be included in the letter.

How to Tailor the Document for Your Need?

  1. Create Document: Click the “Create Document” button and the document will be prepared with your account details automatically filled in.
  2. Please fill in any additional information by following the step-by-step guide on the left-hand side of the preview document and clicking the “Next” button.
  3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.
  4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending it to the addressee.

 

 
sorry
replacement
arrive
incorrect goods
reimburse
review
process
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sincere apology
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no excuse
carelessness
more careful
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product
delivered
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apology
delivery of wrong shipment
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