Complaint Letter - Product
Wrong Product Delivered
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Description:
A letter/email of complaint regarding delivery of incorrect product. It requests for replacement of goods or a refund/discount on the goods. It further seeks compensation
The delivery of [Products] arrived on [date]. We were shocked to find that [all] / [some] of the [Products] delivered were not what we have originally ordered. [DESCRIBE THE ERROR – Our order was for [quantity] of [PRODUCTS] in [size, colour, type, etc.]. However, [different size, colour, type, etc.] were delivered to us instead.] We attach photos of the delivered goods. [We signed the delivery note prior to inspecting the goods, but as you can see, the goods delivered are different from what was stated in the invoice.]
Letter / e-mail / note / correspondence
Business > Commercial / Marketing > Shipment, Delivery and Damages
