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Complaint Letter - Product

Wrong Product Delivered

This is a template for a Complaint Letter regarding the delivery of an incorrect product. It requests for replacement of goods, a refund/discount on the goods, and/or further compensation.

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Document Description

This  Complaint Letter regarding the delivery of incorrect product requests for replacement of goods, a refund/discount on the goods, and/or further compensation.

This letter expresses disappointment in regards to the incorrect goods delivered. The Complainant hence seeks compensation, including replacement of goods or a refund/discount for the incorrect goods delivered.

This letter seeks urgent attention, in which the complaint should prompt an investigation by the sender's insurance company of the extent of damage caused by incorrect goods delivered.


How to use this Document? 

This complaint letter may be used upon receiving delivery of incorrect products and thus, prompts the receiver to lodge a letter of complaint about the wrong goods sent. 

The date of delivery and detailed description of the incorrect/erroneous products should be stated in the Letter of Complaint. Pictures of the products should also be attached as evidence.

Customer information, such as address or bank account number, should be provided for the company to compensate/redeliver the products promptly.


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