Complaint Letter - Product

This is a template for a Complaint Letter regarding delivery of incorrect product. It requests for replacement of goods, a refund/discount on the goods and/or further compensation.

The Main Contents of This Document Addresses:

This letter expresses disappointment in regards to the incorrect goods delivered. The Complainant hence seeks compensation, including replacement of goods or a refund/discount for the incorrect goods delivered. This letter seeks urgent attention, in which the complaint should prompt an investigation by the sender's insurance company of the extent of damage caused by incorrect goods delivered.

How to use this Document? 

The date of delivery and detailed description of the incorrect/erroneous products should be stated in the Letter of Complaint. Pictures of the products should also be attached as evidence.

Customer information, such as address or bank account number, should be provided for the company to compensate/redeliver the products promptly.

How to Tailor the Document for Your Need?

1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.
2. Please fill in any additional information by following the step-by-step guide on the left hand side of the preview document and click the “Next” button.
3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.
4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.