A letter/email of complaint regarding the delivery of the incorrect product. It requests for replacement of goods or a refund/discount on the goods. It further seeks compensation.
The Main Contents of This Document Addresses:
The delivery of [Products] arrived on [date]. We were shocked to find that [all] / [some] of the [Products] delivered were not what we have originally ordered. [DESCRIBE THE ERROR – Our order was for [quantity] of [PRODUCTS] in [size, colour, type, etc.]. However, [different size, colour, type, etc.] were delivered to us instead.] We attach photos of the delivered goods. [We signed the delivery note before inspecting the goods, but as you can see, the goods delivered are different from what was stated in the invoice.]
This letter expresses disappointment in regards to the incorrect goods delivered.
Hence, for the sake of mending a business relationship, use this letter template to seek further compensation. This includes asking for replacement of goods or a refund/discount for the incorrect goods delivered.
This letter seeks urgent attention, in which the complaint should prompt an investigation by the sender's insurance company of the extent of damage caused by incorrect goods delivered.