Complaint Letter - Product

Wrong Product Delivered

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Description:

A letter/email of complaint regarding delivery of incorrect product. It requests for replacement of goods or a refund/discount on the goods. It further seeks compensation

The delivery of [Products] arrived on [date]. We were shocked to find that [all] / [some] of the [Products] delivered were not what we have originally ordered. [DESCRIBE THE ERROR – Our order was for [quantity] of [PRODUCTS] in [size, colour, type, etc.]. However, [different size, colour, type, etc.] were delivered to us instead.] We attach photos of the delivered goods. [We signed the delivery note prior to inspecting the goods, but as you can see, the goods delivered are different from what was stated in the invoice.]

Document Type:

Letter / e-mail / note / correspondence

Category:

Business > Commercial / Marketing > Shipment, Delivery and Damages

 
Keywords:

Disappoint

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Disappointment

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Compensation

,  

Seeking Compensation

,  

Investigate

,  

Urgent Attention

,  

Business Relationship

,  

Complaint

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Replacement

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Incorrect Goods

,  

Wrong

,  

Incorrect

,  

Product

,  

Delivered

,  

Delivery

,  

Discount

,