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Apology Letter - Goods / Products Delivery

Poor Packaging

Letter of apology to the customer regarding damaged goods during the delivery process. Confirms reduction of selling price for damaged goods

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Document Description

This business apology letter can be used to draft a letter of apology/ apology mail to a customer for sending damaged goods/ products due to product packaging errors. This document also agrees to reduce the sales price.

Logistics errors are inevitable no matter how hard companies try to avoid them. To minimise the inconvenience caused to customers by such logistics errors, companies should send a letter of apology to the customer with an outline of how the company plans to rectify the situation. 

In this letter, the company apologises for the delivery of damaged goods and for the customer's inconvenience. The letter shows sincerity to remedy the situation by explaining to the customer that customer satisfaction matters to the company.

This apology letter also states that the company values quality and it offers the customer a reduction in price to remedy the situation. The situation can also be remedied through a full refund / providing a discount for the delivered batch / sending a technician to fix the mentioned problem. It indicates that appropriate steps will be taken, which includes arranging special packaging in certain circumstances to prevent future damage. 

How to use this Document? 


Upon receiving a complaint letter from a customer, this email/letter of apology should be sent to the consumer to apologise for the damaged goods due to poor packaging. This letter should be drafted as soon as possible to show the sincerity of the sender. 

This letter should be customised by including details of the customers, damaged goods/ products, investigation process, etc. 


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