Apology Letter - Goods / Products Delivery

The document titled 'Apology Letter - Goods / Products Delivery' is an important document that serves the purpose of apologizing for the delivery of damaged goods due to poor packaging. It is addressed to the recipient, who experienced the issue, and aims to express regret and offer a solution.

 

The entire document consists of a letter format and includes various sections. The first section contains the sender's information, including the company name, address, contact details, and the recipient's name and address. This ensures that both parties are clearly identified.

 

The second section is the introduction, where the sender expresses their apologies for the damaged product. It mentions the order number and the date of the recipient's complaint, emphasizing the sender's concern and regret.

 

The third section provides an explanation for the poor packaging. It states that the product was wrapped in heavy oiled waterproof paper and double thickness of jute canvas, which should have been sufficient under normal conditions. However, due to the delivery van being fully loaded with carpets for other customers, it is acknowledged that special packing precautions were necessary.

 

The fourth section addresses the solution to prevent future damage. It states that the sender will arrange for specially reinforced end-packings in all future consignments to ensure the safety of the products.

 

The fifth section acknowledges the recipient's suggestion of reducing the selling price for the damaged product. The sender readily agrees to a special allowance of 10% as compensation.

 

The final section concludes the letter with a sincere closing and the sender's name, job title, and company.

 

Each section of the document serves a specific purpose, from providing necessary information to expressing regret, explaining the issue, offering a solution, and addressing compensation. The detailed description highlights the importance of the document in conveying a sincere apology and resolving the issue professionally.

How to use this document?

1. Start by entering the necessary information: Fill in the sender's company name, address, contact details, as well as the recipient's name and address. This ensures proper identification of both parties.

2. Begin the letter with a proper salutation: Address the recipient by their appropriate title and last name to maintain a professional tone.

3. Clearly state the purpose of the letter: Apologize for the delivery of damaged goods due to poor packaging. Mention the order number and the date of the recipient's complaint to show attentiveness.

4. Provide an explanation for the poor packaging: Explain that the product was wrapped in heavy oiled waterproof paper and double thickness of jute canvas, which should have been sufficient. However, due to a fully loaded delivery van, special packing precautions were necessary.

5. Offer a solution to prevent future damage: Assure the recipient that specially reinforced end-packings will be arranged for all future consignments to ensure the safety of the products.

6. Address compensation: Acknowledge the recipient's suggestion of reducing the selling price for the damaged product. Agree to a special allowance of 10% as a fair compensation.

7. Conclude the letter with a sincere closing: Use an appropriate closing phrase and sign the letter with the sender's first name, last name, job title, and company.

This step-by-step guidance provides a clear and concise approach to using the 'Apology Letter - Goods / Products Delivery' document. It focuses on practical implementation, ensuring that all necessary information is included and the recipient's concerns are addressed effectively.