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Apology Letter - Goods / Products Delivery

Apology Letter - Goods / Products Delivery

Frequent Late Delivery

This document can be used to draft an email or letter of apology to customers regarding the frequently delayed delivery of products. It gives a detailed explanation as to the reasons for the late arrival of goods, provides an apology for being late, and launches an investigation to determine the cause of the later arrival.

Negative experiences encountered by customers are inevitable no matter how hard companies tried to avoid them. However, unresolved complaints from customers are harmful to the reputation of companies. Companies shall send a letter of apology with appropriate remedies to the affected customer as soon as possible. 

In this letter, the company apologises for the frequent late delivery of goods and for the customer's inconvenience. The letter shows sincerity to remedy the situation by explaining to the customer that customer satisfaction matters to the company. In this letter, the supplier was previously unaware that delays were occurring as the company shipped the product out on time. 

The letter shows that the supplier is launching an investigation to determine the reasons for the delay of goods, such as a possible issue with the carrier. 

How to use this Document?

Upon receiving a complaint letter about frequent late deliveries, this document can be used to relay profound apologies for the inconvenience caused by the late delivery. This email/letter of apology should be addressed to the customer and drafted as soon as possible to show the sincerity of the sender. 

Overall, use this template to express sincere apologies for the delay in shipment. 

How to Tailor the Document for Your Need?

  1. Create Document: Click the “Create Document” button and the document will be prepared with your account details automatically filled in.

  2. Please fill in any additional information by following the step-by-step guide on the left-hand side of the preview document and clicking the “Next” button.

  3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

  4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending it to the addressee.

 

 
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