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Apology Letter - Goods / Products Delivery

Frequent Late Delivery

This is an email or letter of apology to customers regarding the frequently delayed delivery of products. It gives a detailed explanation as to the reasons for the late arrival of goods, provides an apology for being late, and launches an investigation to determine the cause of the later arrival.

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Document Description

The document titled 'Apology Letter - Goods / Products Delivery' is an important communication tool used to apologize for delays in the delivery of goods or products. The document begins with the sender's account information, including the company name, address, telephone number, and email address. It is addressed to the recipient, whose name and address are also provided.


The content of the letter starts with an acknowledgment of the recipient's letter regarding delivery delays. The sender expresses surprise as there were no previous complaints about delayed deliveries. The sender emphasizes their usual practice of delivering goods well in advance of the promised delivery dates. The specific products mentioned by the recipient were shipped on the mentioned shipping date.


The sender expresses concern about the delays in transit that have caused the punctual delivery efforts to be frustrated. They mention that they will investigate the matter with their carriers to determine if other customers have also been affected. The sender thanks the recipient for bringing this situation to their attention and apologizes for any inconvenience caused.


The letter concludes with a closing remark and the sender's name, job title, and company name.

How to use this document?

To use the 'Apology Letter - Goods / Products Delivery' document effectively, follow these steps:


1. Provide your account information: Fill in your company's name, address, telephone number, and email address in the designated fields at the beginning of the letter. This ensures that the recipient can easily contact you if needed.


2. Address the recipient: Enter the recipient's name and address in the appropriate fields. Make sure to use the correct title (e.g., Mr., Mrs., Ms.) and spell their name correctly.


3. Acknowledge the recipient's complaint: Begin the letter by acknowledging the recipient's letter regarding delivery delays. This shows that you have read and understood their concerns.


4. Explain your usual delivery practice: Emphasize that it is your company's standard practice to deliver goods well in advance of the promised delivery dates. This reassures the recipient that the delays are not typical.


5. Mention the specific products and shipping date: State the name of the products mentioned by the recipient and confirm the shipping date. This demonstrates that you have reviewed the details of their order.


6. Express concern and investigate: Express concern about the delays in transit and mention that you will investigate the matter with your carriers. This shows that you take the issue seriously and are proactive in resolving it.


7. Thank the recipient and apologize: Thank the recipient for bringing the situation to your attention and apologize for any inconvenience caused. This demonstrates your commitment to customer satisfaction.


8. Close the letter: Conclude the letter with a closing remark, such as 'Yours sincerely' or 'Sincerely yours,' followed by your first and last name, job title, and company name. This provides a professional and formal ending to the letter.

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