Apology Letter - Goods / Products Delivery

This is an email or letter of apology to customers regarding the frequent delays in the delivery of products. It gives a detailed explanation of the reasons for the late arrival of goods, apologises for being late, and launches an investigation to determine the cause of the later arrival.

Customers' negative experiences are inevitable no matter how hard companies try to avoid them. However, unresolved complaints from customers are harmful to the reputation of companies. Companies shall send a letter of apology with appropriate remedies to the affected customer as soon as possible. 

The company apologises for the frequent late delivery of goods and the customer's inconvenience in this letter. The letter shows sincerity in remedying the situation by explaining to the customer that customer satisfaction matters to the company. In this letter, the supplier was previously unaware that delays occurred as the company shipped the product out on time. 

The supplier is investigating reasons for the delay of goods, such as a possible issue with the carrier. 

How to use this Document?

Upon receiving a complaint letter about frequent late deliveries, this document can be used to relay profound apologies for the inconvenience caused by the late delivery. This apology should be addressed to the customer as soon as possible to show the sincerity of the sender. 

Overall, use this template to express sincere apologies for the delay in shipment.