Apology Letter - Goods / Products Delivery

A letter of apology to customers for delivering wrong goods. The document includes:

(a) Apology for the delivery of incorrect goods

(b) Sending the replacement to the customer and requiring the customer to return the incorrect goods.

(c) explanation of the error made with options to choose from handling / system / process / sales error

(d) assurance to the customer that it would not happen 

How to use this Document? 

Upon receiving a complaint letter from a customer for receiving incorrect goods, the recipient of the complaint letter may use this template to draft their sincere apology for the wrong delivery

It extends an apology for the error and that steps are taken to examine the mistake as well as to avoid future mistakes. 

The letter can be customized by choosing the appropriate reason that led to the delivery of incorrect goods. Customer information including name and address, order date, revised delivery date should be included in the letter.

How to Tailor the Document for Your Need?

1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.
2. Please fill in any additional information by following the step-by-step guide on the left-hand side of the preview document and click the “Next” button.
3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.
4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.