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Complaint Letter - Product

Complaint Letter - Product

Late Delivery (Customer Cancellation)

An email or letter of complaint regarding delayed delivery of goods and subsequently the customer has decided to cancel the order. It requests that the supplier acknowledge the order cancellation.

The Main Contents of This Document Addresses:

In our order number [number] dated [order date] we stressed the importance of delivery by [delivery date] at the very latest.

We have already written to you twice reminding you of the importance of prompt delivery. However as you have failed to make delivery on time we are left with no choice but to cancel the order. 

We have informed our client of the action we have taken and should be glad if you would acknowledge the cancellation.

How to use this Document? 


This letter of complaint expresses disappointment in regards to the delay in-order delivery.

Hence, for the sake of mending a business relationship, use this letter template to seek explanations for the delivery delay.

This letter seeks urgent attention, in which the complaint should prompt an answer to the reason why the promised delivery had yet to be received past the delivery date. 

The letter of the complaint also contains a template to explain the resulting damages the delivery delay as caused.  

Therefore, use this document to demand an order cancellation. 

How to Tailor the Document for Your Need?

  1. Create Document: Click the “Create Document” button and the document will be prepared with your account details automatically filled in.
  2. Please fill in any additional information by following the step-by-step guide on the left-hand side of the preview document and clicking the “Next” button.
  3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.
  4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending it to the addressee.


without further delay
expedite shipment
expected date of delivery
delayed shipment
postponed shipment
time is of the essence
prompt delivery
cancel order
reserve right
claim damages

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