An email or letter of complaint regarding delayed delivery of goods and subsequently the customer has decided to cancel the order. It requests that the supplier acknowledge the order cancellation.

The Main Contents of This Document Addresses:

In our order number [number] dated [order date] we stressed the importance of delivery by [delivery date] at the very latest.

We have already written to you twice reminding you of the importance of prompt delivery. However as you have failed to make delivery on time we are left with no choice but to cancel the order. 

We have informed our client of the action we have taken and should be glad if you would acknowledge the cancellation.

How to use this Document? 

This letter of complaint expresses disappointment in regards to the delay in-order delivery.

Hence, for the sake of mending a business relationship, use this letter template to seek explanations for the delivery delay.

This letter seeks urgent attention, in which the complaint should prompt an answer to the reason why the promised delivery had yet to be received past the delivery date. 

The letter of the complaint also contains a template to explain the resulting damages the delivery delay caused.  

Therefore, use this document to demand an order cancellation.