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Document Description
The document titled 'Complaint Letter - Product' is a formal letter that is used to express dissatisfaction with a product and request a resolution. The letter is addressed to the recipient's first and last name, along with their address. The purpose of the letter is to cancel an order due to the recipient's failure to deliver the goods on time.
The letter begins with a brief introduction, stating the order number and the date on which the importance of timely delivery was emphasized. It is mentioned that reminders were sent twice to the recipient regarding the importance of prompt delivery. However, since the recipient has failed to make the delivery on time, the sender has no choice but to cancel the order.
The sender explains that the goods were required for shipment abroad and that the ship by which they were to be sent is scheduled to sail tomorrow. As a result, there is no way to get the goods to the client in time for the exhibition for which they were intended. The sender has informed the client about the cancellation and requests the recipient to acknowledge it.
In conclusion, the letter expresses regret for taking the cancellation action but emphasizes the urgency of the situation. It is signed by the sender's first and last name, along with their job title and company name.
How to use this document?
To use the 'Complaint Letter - Product' document effectively, follow these steps:
1. Clearly state the order number and the date when the importance of timely delivery was emphasized.
2. Remind the recipient of the previous reminders sent regarding the importance of prompt delivery.
3. Explain that due to the recipient's failure to deliver the goods on time, the sender has no choice but to cancel the order.
4. Specify that the goods were required for shipment abroad and that the ship is scheduled to sail tomorrow, making it impossible to deliver the goods in time for the intended exhibition.
5. Inform the client about the cancellation and request the recipient to acknowledge it.
6. Express regret for taking the cancellation action but emphasize the urgency of the situation.
7. Sign the letter with your first and last name, along with your job title and company name.
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