Reopening stores

The document titled 'Reopening stores' is an important document that highlights the new service concepts and offerings at a hotel. It provides a detailed introduction to the entire document and each section.

 

The document starts by emphasizing the importance of service in the hotel industry and how it gains a new perspective with the opening of the new regency suites wing. The target audience for this upmarket product is the discerning traveler.

 

The first section of the document focuses on the business center, which is a vital facility for businessmen on the move. It highlights that the business center will now operate 24/7, offering busy executives the convenience of conducting business at any time. The section describes the services provided by the business center, including secretarial services, access to the internet, and private offices.

 

The second section of the document discusses the availability of 24-hour housekeeping and laundry services. It emphasizes that guests arriving late at night no longer need to worry about getting their suits pressed or requesting additional amenities.

 

The third section introduces the professional concierge team, which is available to answer queries and provide information on various services and attractions. It mentions that the concierge team can assist with dinner reservations, theater shows, and other requests.

 

The document concludes by highlighting the positioning of the hotel as a top deluxe hotel with a global presence, making it an ideal choice for any traveler.

 

Overall, the document provides a comprehensive overview of the new service concepts and offerings at the hotel, highlighting the importance of each section and its relevance to the target audience.

How to use this document?

1. Extend business center operating hours: Ensure that the business center operates 24/7, providing busy executives with the convenience of conducting business at any time.

2. Enhance business center services: Equip the business center with a comprehensive range of secretarial services, including a reference library, personal computer, and access to the internet. Provide private offices and a conference room with a lounge for meetings.

3. Offer 24-hour housekeeping and laundry services: Ensure that guests can request housekeeping and laundry services at any time, providing convenience for late-night arrivals and fulfilling any additional requests.

4. Establish a professional concierge team: Train a dedicated concierge team to answer queries and provide information on various services and attractions. Enable them to assist with dinner reservations, theater shows, and other guest requests.

5. Position the hotel as a top deluxe choice: Emphasize the hotel's global presence and its reputation as a top deluxe hotel, appealing to discerning travelers seeking a high-quality experience.