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The document titled 'Request for Feedback' is a letter addressed to a customer, thanking them for using a product and requesting their feedback through a survey. The letter emphasizes the importance of the customer's feedback in improving the company's services and understanding customer preferences.
The letter begins with a salutation to the customer, followed by a thank you for using the product. It mentions that the product has been launched since a specific date, indicating that it has been in the market for some time. The purpose of the letter is then explained, which is to conduct a survey among selected customers to gather feedback.
The letter highlights the significance of the customer's feedback by stating that it will help improve the company's services. It emphasizes that the more feedback they receive, the more they can improve upon. The duration of the survey is mentioned, stating that it will commence on a specific date and end on a specific date.
Contact information is provided for any queries regarding the survey, including a telephone number and an email address. The letter is signed off with the account first name, account last name, account job title, and account job company.
1. Thank the customer: Begin the letter by expressing gratitude to the customer for using the product.
2. Explain the purpose: Clearly state the purpose of the letter, which is to conduct a survey to gather feedback from selected customers.
3. Emphasize importance of feedback: Highlight the significance of the customer's feedback in improving the company's services and understanding customer preferences.
4. Mention survey duration: Specify the start and end dates of the survey to inform the customer about the timeframe.
5. Provide contact information: Include contact details such as a telephone number and email address for any queries regarding the survey.
6. Sign off: End the letter with the account first name, account last name, account job title, and account job company.