Reaching Out to Customer

The document titled 'Reaching Out to Customer' is a letter that is intended to reach out to a customer who has not placed any orders since last April. The letter aims to address any potential dissatisfaction the customer may have and offers a solution to encourage future orders.

 

The document starts with the title 'Reaching Out to Customer' which immediately indicates the purpose of the letter. The content of the letter begins with the sender's account information, including the first name, last name, address, phone number, and email. This information is provided to establish the sender's identity and contact details.

 

The letter is addressed to the recipient, using their first and last name, and their address. This personalizes the letter and ensures that it reaches the intended recipient. The current date is also mentioned to indicate the timeliness of the letter.

 

The opening of the letter expresses regret that no orders have been received from the recipient since last April. It emphasizes that the sender has not been notified of any defects in their products or issues with their service, assuming that there has been no cause for dissatisfaction. The sender expresses a willingness to address any concerns if they exist.

 

The letter then suggests that the reason for the discontinued orders may be the current depressed market state. To address this, the sender offers a solution in the form of a price list that shows a reduction of 7 ½% on all grocery items. The sender includes a copy of the price list with the letter to provide the recipient with the necessary information.

 

The letter concludes by expressing a hope that if there is any matter in which the sender has given the recipient cause to be dissatisfied, they will be given the opportunity to rectify it. The closing is 'yours faithfully,' followed by the sender's first name and last name.

 

In summary, the document is a letter that aims to reach out to a customer who has not placed any orders since last April. It provides the sender's account information, addresses the potential cause of dissatisfaction, offers a solution in the form of a price list, and expresses a willingness to rectify any issues.

How to use this document?

1. Provide account information: Fill in the sender's account information, including the first name, last name, address, phone number, and email. This ensures that the recipient can identify the sender and contact them if needed.

2. Address the recipient: Enter the recipient's first and last name, as well as their address. This personalizes the letter and ensures that it reaches the intended recipient.

3. Mention the current date: Include the current date to indicate the timeliness of the letter.

4. Express regret and assumption of satisfaction: Begin the letter by expressing regret that no orders have been received since last April. Assume that there have been no defects in products or issues with service unless notified otherwise.

5. Offer a solution: If the cause of discontinued orders is the depressed market state, enclose a price list showing a reduction of 7 ½% on all grocery items. This provides an incentive for future orders.

6. Express willingness to rectify issues: Conclude the letter by expressing a hope that any matters causing dissatisfaction will be brought to the sender's attention. Offer to rectify any issues that may exist.

7. Sign off: Close the letter with 'yours faithfully,' followed by the sender's first name and last name. This provides a professional and polite ending to the letter.