Message to Customer / Business Partner

The document titled 'Message to Customer / Business Partner' is a communication that is sent to inform a customer or business partner about the sudden death of a colleague within the company. The document starts with a brief introduction, expressing sadness and acknowledging the deceased colleague's significant contribution to the development of the business over the past 10 years. The sender emphasizes the importance of ensuring continuing service to the recipient and encourages direct contact for any matters that the deceased colleague would normally handle.

 

The document consists of several sections:

 

1. Title: The title of the document is 'Message to Customer / Business Partner,' which clearly indicates the purpose of the communication.

 

2. Content: The content of the document begins with the sender's job title and company information. It includes the job address in a single line format. The document is addressed to the recipient's first name and last name, along with their address. The current date is also mentioned.

 

3. Introduction: The introduction expresses sadness and informs the recipient about the sudden death of the colleague. It highlights the colleague's significant contribution to the development of the business and mentions that he will be greatly missed by all his colleagues.

 

4. Assurance of Continuing Service: The sender assures the recipient of their commitment to continuing service and requests direct contact for any matters that the deceased colleague would normally handle.

 

5. Closing: The document ends with a closing statement, including the sender's first name, last name, and job title.

 

Overall, this document serves as a formal notification to a customer or business partner about the unfortunate event of a colleague's death and emphasizes the company's commitment to maintaining service despite the loss.

How to use this document?

1. Start by addressing the recipient with their first name and last name, followed by their address.

2. Begin the message by expressing sadness and informing the recipient about the sudden death of the colleague.

3. Highlight the significant contribution of the deceased colleague to the development of the business over the past 10 years.

4. Assure the recipient of the company's commitment to continuing service and encourage direct contact for any matters that the deceased colleague would normally handle.

5. End the message with a closing statement, including the sender's first name, last name, and job title.

Note: It is important to be sensitive and empathetic while delivering this message, as it involves conveying sad news. Ensure that the tone of the message is appropriate and respectful throughout.