Apology Letter - Goods / Products Delivery

Damaged Goods

No. of Prokens Required: 1 |

Document Preview:

Description:

This business apology letter can be used to draft a letter of apology/ apology mail to a customer for sending damaged goods/ products. This document also offers to replace damaged goods/ products and reimburse any charges induced.

Logistics errors are inevitable no matter how hard companies try to avoid them. To minimise the inconvenience caused to customers by such logistics errors, companies should send a letter of apology to the customer with an outline of how the company plans to rectify the situation. 

In this letter, the company apologises for the delivery of damaged goods and for the customer's inconvenience. The letter shows sincerity to remedy the situation by explaining to the customer that customer satisfaction matters to the company. 

This apology letter also states that the company values quality and it offers the customer compensation to remedy the situation. It indicates that appropriate steps will be taken, including sending a replacement for each of the damaged goods/products and that any charges induced for the customer will be reimbursed

It also states that an investigation has taken place to uncover how the goods were damaged. It concludes by stating that following a preliminary assessment, the damage was determined to be a result of transport handling and thus, the company refuses to take responsibility for the complaint. Instead, if the goods were damaged by the carrier during the shipping process, the complaint should be directed to them. 

It ends on a positive note and shows sincerity. 

How to use this Document? 

 

Upon receiving a complaint letter from a customer, this email/letter of apology should be sent to the consumer to apologise for the damaged goods delivered. This letter should be drafted as soon as possible to show the sincerity of the sender. 

This letter should be customised by including details of the customers, damaged goods/ products, investigation process, etc. 

How to Tailor the Document for Your Need?

 

  1. Create Document: Click “Create Document” button and the document will be prepared with your account details automatically filled in.

  2. Please fill in any additional information by following the step-by-step guide on the left-hand side of the preview document and click the “Next” button.

  3. When you are done, click the “Get Document” button and you can download the document in Word or PDF format.

  4. Please review the document carefully and make any final modifications to ensure that the details are correct before sending to the addressee.

Document Type:

Letter / e-mail / note / correspondence

Category:

Business > Goods and Services > Shipment, Delivery and Damages

 
Keywords:

damaged goods

,  

goods

,  

damaged

,  

replacements

,  

arrive

,  

damaged goods

,  

reimburse

,  

reimbursement

,  

instruct

,  

freight company

,  

handle product

,  

careful

,  

process

,  

investigate

,  

incident

,  

preliminary assessment

,  

review

,  

packing

,  

shipping

,  

process

,  

improve

,  

handling

,  

safe delivery of goods

,  

apologies

,  

apology

,  

apology letter

,  

inconvenience

,  

apology letter for delay in delivery

,  

delivery

,  

apology letter for damaged goods

,  

handle

,  

sincerity

,  

sincere

,  

sincere apology

,  

shipping process

,  

delivery process

,  

quality

,  

high-quality services

,  

solutions

,  

remedies

,  

apology mail

,  

apology mail to customer

,  

business apology letter

,  

apology to customer

,  

cpology letter to customer for delay

,  
Author:

DocPro Legal

DocPro Legal is a team of legal professionals with a passion for making quality documents and legal contract templates widely available to the public through cutting edge technology. Our lawyers are qualified in numerous common law jurisdictions including the United Kingdom, Australia, New Zealand, India, Singapore and Hong Kong. We have experience in major law firms and international banks with expertise in business, commercial, finance, banking, litigation, family, succession and company laws.