Social Media Policy

The Social Media Policy document is an important document for employees of Account Job Company as it provides guidelines and expectations for the proper use of social media. The document begins by recognizing and respecting the right of employees to express themselves through social media communication. It highlights the risks and responsibilities associated with social media use and aims to help employees make responsible decisions.

 

The document starts with a detailed introduction explaining what social media is in the rapidly evolving world of electronic communications. It includes all means of communicating or posting any type of information or content on the internet, such as personal web pages, message boards, networks, communities, and social networking websites. The policy emphasizes that it applies to all employees working in the company.

 

The document then outlines the responsibilities of employees when using social media. It states that the same principles and guidelines found in the company policy and basic rules apply to online activities. Employees are reminded to follow the rules and ensure that their postings comply with other company policies and guidelines. Any misconduct, including discrimination, harassment, sexual remarks, threats of violence, or other improper or illegal behavior, will not be tolerated and may lead to disciplinary action or termination.

 

The policy emphasizes the importance of being courteous and respectful when using social media. Employees are expected to be fair and courteous to colleagues, customers, members, suppliers, or people working on behalf of the company. They should avoid using speech, photos, video, or audio that can be regarded as malicious, obscene, threatening, intimidating, or belittling. Discrimination, harassment, or bullying based on race, gender, disability, religious beliefs, or any other protected status is strictly prohibited.

 

The document also emphasizes the importance of being honest and accurate when posting information or news. Employees are encouraged to be truthful and correct any misinformation quickly. They should ensure that their comments about the company's or a competitor's products or services are true and not misleading or deceptive. It is important to make it clear that personal opinions are being expressed and not representing the views of the company. False information or rumors about the employer, colleagues, members, customers, or suppliers should never be posted without fact-checking.

 

The policy includes specific guidelines for company-related content on personal social media accounts. Employees are welcome to talk about the company, share and comment on company news and information that is not proprietary. However, they must accurately represent their relationship with the company when discussing its products, services, or sales. They should make it clear that their views are personal and do not represent the views of the company. The policy also prohibits the use of the company's logos or trademarks for commercial purposes or unrelated to employment.

 

Employees are reminded not to disclose private, trade secret, confidential, proprietary, attorney-client privileged, or legally protected information of the company or others without prior authorization. They should be cautious when posting workplace photos to ensure no confidential information is visible. Customer information is considered private and protected, and employees should not post photos of customers on personal sites or posts.

 

The document provides guidance on responding to requests, such as customer service issues, media inquiries, and sales leads. Employees are directed to direct customers to the appropriate departments and not answer media inquiries or engage in recruiting through social media without authorization.

 

The policy also addresses non-company related content on personal social media accounts. Employees are reminded that there is no expectation of privacy on the internet, and appropriate conduct should be followed. They are personally responsible and liable for their social media posts and should be aware of applicable laws.

 

The document includes guidelines for social media use at work, emphasizing that social media should not be used during working hours or on company-provided equipment unless work-related or authorized. It prohibits the use of non-company hosted social media for work-related collaboration and contacting candidates through the internet or social media without authorization.

 

The policy concludes by stating that violations should be reported immediately, and corrective or disciplinary action, including dismissal, may be imposed. Retaliation against employees for reporting violations or cooperating in an investigation is also subject to disciplinary action.

 

For more information or further guidance, employees are encouraged to contact their human resources representative.

 

The Social Media Policy document was last updated on the revision date.

How to use this document?

1. Familiarize yourself with the Social Media Policy document and understand its importance in guiding the proper use of social media.

2. Follow the rules outlined in the policy, ensuring that your postings comply with other company policies and guidelines.

3. Be courteous and respectful when using social media, treating colleagues, customers, members, and suppliers with fairness and respect. Avoid using speech, photos, video, or audio that can be considered malicious, obscene, threatening, intimidating, or belittling.

4. Be honest and accurate in your social media posts, ensuring that information or news shared is true and not misleading or deceptive. Correct any misinformation quickly and make it clear that you are expressing a personal opinion.

5. When discussing the company on personal social media accounts, accurately represent your relationship with the company and make it clear that your views are personal and not representing the views of the company.

6. Do not disclose private, trade secret, confidential, proprietary, or legally protected information of the company or others without prior authorization.

7. Exercise caution when posting workplace photos, ensuring that no confidential information is visible. Do not post photos of customers taken during the course of your employment on personal sites or posts.

8. Direct customer service issues, media inquiries, and sales leads to the appropriate departments within the company.

9. Understand that the internet is not anonymous, and your social media activity may be viewed by various individuals, including colleagues, supervisors, management, and competitors. Follow the company's policies and values when engaging in social media activities.

10. Be aware of your personal liability for social media posts and comply with applicable laws, including those regarding defamation, harassment, retaliation, obscenity, trade secrets, patents, trademarks, copyright, and invasion of privacy.

11. Avoid using social media during working hours or on company-provided equipment unless it is work-related or authorized. Do not use the company's email address to register on personal social media accounts.

12. Use company-approved technologies and internal social media platforms for work-related collaboration instead of non-company hosted social media.

13. Do not contact candidates through the internet or social media for recruiting purposes without authorization from human resources.

14. Report any social media conduct or activity that may be inconsistent with the policy to your manager/supervisor or human resources. Retaliation against employees for reporting violations or cooperating in an investigation is strictly prohibited.

Please note that this guidance is a summary of the Social Media Policy document and should be followed in conjunction with the full policy for complete compliance.