This document outlines the Grievance Policy and Procedures for ACCOUNT_JOB_COMPANY, which aims to provide a healthy and positive work environment. The policy applies to all employees, including those on fixed-term or part-time contracts, interns, and casual workers. The objective of the policy is to outline the procedure for filing a formal complaint or grievance at the workplace and provide a mechanism for resolution.

The policy covers a wide range of grievances, including discrimination, health and safety concerns, bullying, and working conditions. It encourages employees to first resolve issues informally with their immediate manager, and if the issue concerns the manager, the employee can approach senior management or the Human Resource department. If the informal discussion fails to remedy the grievance, the employee may file a formal grievance in writing, which should include details such as the nature of the grievance, the date or time it occurred, the name of witnesses, and any other relevant information.

Upon receiving the written grievance, the Head of HR will appoint an impartial personnel with sufficient experience to investigate the grievance thoroughly. The findings of the investigation will be recorded in writing and submitted to the Head of HR for a decision. The company fully supports grievances made in good faith, regardless of the conclusion of the grievance and the subjective view of senior management. There will be no reprisals against employees who file a grievance. However, grievances filed in bad faith may lead to dismissal at the discretion of the company.

If the employee is not satisfied with the decision, they have the right to appeal in writing within seven working days of receiving the decision. The appeal request must be made to the Head of HR, who will nominate an impartial personnel with sufficient experience and not involved in the decision-making process to determine the appeal. The final decision on the appeal will be provided in writing within 30 days from the date of appeal.

This policy emphasises the company's commitment to creating a positive and healthy work culture where employees can express their grievances without fear of reprisals. It ensures that all grievances are treated fairly and consistently and that appropriate measures are taken to investigate and resolve them. Employees who have any questions or need further guidance can contact their human resources representative. This policy was last updated on CURRENT_DATE.

How to Use the Document? 

If you're an employee of [ACCOUNT_JOB_COMPANY], and you have any issues that you need to report, follow these steps to file a grievance:

1. Review the Policy: The Grievance Policy and Procedures outlines the various types of grievances/complaints that the Company will address. Familiarise yourself with the policy and the issues that it covers.

2. Scope: This Policy applies to all levels of employees who are currently under a fixed-term contract, permanent contract, part-time contract, interns, and casual workers.

3. Informal Discussion: If you have any grievances, you should first discuss them informally with your immediate manager. If this isn't possible, you can approach a senior manager or the Human Resource department.

4. Formal Procedure: If the informal discussion doesn't lead to a resolution of your grievance, you can file a formal grievance. Write down the grievance and the details, such as the date and time it occurred, the names of any witnesses, and any other relevant information.

5. Submit the Grievance: Submit the grievance in writing to the Manager or the HR representative without unreasonable delay.

6. Investigation: The Head of HR will appoint a neutral investigator to investigate the grievance thoroughly. Changes in work arrangements may be requested by the aggrieved employee to the Manager.

7. Decision: The Head of HR will make a decision on the grievance and provide a written response within 15 days of receiving the investigation report.

8. Appeals: If the employee isn't satisfied with the decision, they have the right to appeal in writing within 7 working days of receiving the said decision. The Head of HR shall nominate personnel who is impartial, with sufficient experience and not involved in the grievance decision-making process to determine the appeal.

9. Confidentiality: All grievances will be treated confidentially, and any matters connected with the grievance will only be divulged to parties on a "need to know" basis.

10. For more information: If you need further guidance or have any questions, contact your human resources representative at CONTACT.

11. Revision: This Policy was last updated on CURRENT_DATE. If you were a user before the Revision Date, it replaces the existing Grievance Policy and Procedures.

This Grievance Policy and Procedures template aims to create a positive and healthy work culture where the employees can express their grievances without fear of retaliation. The company hopes that employees will follow the outlined steps to ensure that all complaints are treated fairly and consistently.