Service Agreement - Information Technology (IT) Work

This Service Agreement - Information Technology (IT) Work document is a legally binding agreement between the seller and the buyer. The agreement highlights the importance of the document by stating that the seller has agreed to provide or procure the provision of information technology services to the buyer and/or members of the buyer's group. The document consists of several sections, each with its own detailed introduction.

 

Section 1: Interpretation

This section provides definitions for various terms used throughout the agreement. It clarifies the meaning of terms such as affiliate, business day, effective date, intellectual property rights, proprietary software, buyer's group, sale and purchase agreement, service charges, services, service term, supplier, supply agreements, third party software, and seller's group.

 

Section 2: Services

This section states that the seller will provide the services to the buyer or relevant member of the buyer's group upon payment of the service charges.

 

Section 3: Seller's Rights and Obligations

This section outlines the seller's obligations to provide the services to the same standards as before the effective date. It also allows the seller to make changes or substitutions to the services, suspend the buyer's access to information technology or communications systems if necessary, and terminate the services under certain circumstances.

 

Section 4: Buyer's Obligations

This section outlines the buyer's obligations, including providing access to facilities or premises, providing necessary information and assistance, ensuring the safety of the seller's employees or contractors, using the services solely for business purposes, and not interfering with the seller's systems.

 

Section 5: Changes to Buyer's Systems

This section states that the buyer cannot decommission, replace, or change its information technology or communications systems without the seller's prior written consent if it could affect the seller's ability to perform its obligations.

 

Section 6: Charges

This section specifies the payment of service charges by the buyer and the terms of payment. It also mentions that the service charges are fixed and subject to increase only if third party costs associated with the services increase.

 

Section 7: Liability

This section limits the seller's liability for certain types of losses and sets a cap on the total liability of the seller under the agreement.

 

Section 8: Confidential Information

This section requires both parties to keep the terms of the agreement and any confidential information disclosed by the other party confidential, subject to certain exceptions.

 

Section 9: Intellectual Property Rights

This section clarifies the ownership of intellectual property rights and grants the buyer a non-exclusive license to use proprietary software and third party software.

 

Section 10: Duration

This section specifies the duration of the agreement and the services, either as a fixed term or with automatic renewal.

 

Section 11: Termination

This section outlines the circumstances under which either party can terminate the agreement or a service, including breach of contract, failure to pay, insolvency, and material breach.

 

Section 12: Consequences of Termination

This section explains the consequences of termination, including the parties' obligations, return of records and documents, payment of accrued amounts, and disconnection of services.

 

Section 13: Third Party Consents

This section requires the seller to obtain any necessary consents and licenses from third parties for the provision of the services.

 

Section 14: Data Protection

This section outlines the parties' obligations regarding the processing of personal data under the agreement.

 

Section 15: Assignment and Other Dealings

This section restricts the assignment, transfer, or sub-contracting of rights and obligations under the agreement without the other party's prior written consent.

 

Section 16: Notices and Service

This section specifies the methods and deemed times of giving notice between the parties.

 

Section 17: Force Majeure

This section states that neither party will be liable for any failure or delay in performing its obligations under the agreement due to causes beyond its reasonable control.

 

Section 18: Legal Relationship

This section clarifies that the agreement does not create a partnership or agency relationship between the parties.

 

Section 19: Costs and Expenses

This section states that each party will bear its own costs and expenses related to the negotiation and completion of the agreement.

 

Section 20: Entire Agreement

This section confirms that the agreement, along with the sale and purchase agreement, constitutes the entire agreement between the parties and supersedes any previous arrangements or agreements.

 

Section 21: Amendment

This section requires any variations to the agreement to be in writing and signed by both parties.

 

Section 22: Severability

This section states that if any provision of the agreement is deemed illegal, void, or unenforceable, it will be deemed not to be included in the agreement without invalidating the remaining provisions.

 

Section 23: Waivers

This section states that waivers of rights or remedies under the agreement must be in writing and that failure or delay in exercising a right or remedy does not waive that right or remedy.

 

Section 24: Remedies Cumulative

This section states that the parties' rights and remedies under the agreement are cumulative and in addition to their rights and remedies under general law.

 

Section 25: Supremacy of Agreement

This section clarifies that in case of any conflict between the terms in the body of the agreement and the schedules, the terms in the body of the agreement prevail.

 

Section 26: Counterparts

This section allows the agreement to be executed in multiple counterparts, each of which is considered an original.

 

Section 27: No Rights under Contracts for Third Parties

This section states that a person who is not a party to the agreement has no right to enforce any of its terms.

 

Section 28: Governing Law and Jurisdiction

This section encourages the parties to resolve any disputes amicably and states that the agreement is governed by the laws of the relevant jurisdiction.

 

The agreement includes two schedules: Schedule 1 (Statement of Work) and Schedule 2 (Fee Schedule). Schedule 1 outlines the services to be provided, including examples of services and service level terms. Schedule 2 provides a fee schedule based on a functional/rate structure.

 

Overall, this Service Agreement - Information Technology (IT) Work document is a comprehensive and detailed agreement that covers various aspects of the relationship between the seller and the buyer.

How to use this document?

To use this document, follow these steps:

1. Review the entire agreement to understand the rights and obligations of both parties.

2. Ensure that the necessary information, such as the names and addresses of the parties, is accurately entered in the agreement.

3. Customize the agreement to fit the specific services to be provided and the terms agreed upon by both parties.

4. If necessary, consult legal counsel to ensure compliance with applicable laws and regulations.

5. Sign the agreement and have it signed by the authorized representatives of both parties.

6. Keep a copy of the signed agreement for future reference.

7. Monitor and fulfill the obligations outlined in the agreement, including payment of service charges and compliance with confidentiality and data protection requirements.

8. In case of any disputes or issues, follow the dispute resolution process outlined in the agreement.

Note: This guidance provides a general overview and does not constitute legal advice. It is recommended to seek legal counsel for specific legal advice related to the use of this document.